• Calls are answered 24/7, including holidays.
• Calls are answered by trained specialists with experience in crisis and behavioral health.  
• Callers will be asked a series of questions about their current mental health, substance use, or emotional state to assess immediate level of need.
• If the caller is in crisis, the staff will assess current risk level and offer/ facilitate appropriate crisis services with the caller’s consent.  This may include dispatching a mobile crisis team, coordinating crisis center observation, or facilitating a psychiatric hospital screening for admission. 
• If the caller is seeking to establish outpatient services, the Access to Care team will complete a brief screening for appropriate scheduling at the nearest AltaPointe facility or partner location.
• If AltaPointe is not the right fit, the caller may be referred to alternative resources that may be more appropriate for the needs of the caller.  

Callers should be prepared to provide the minimum information listed below when seeking to establish services:

• Patient’s name, date of birth, social security number, insurance information (if applicable), county of residence
• Patient’s current mental health or substance use symptoms/ reason for seeking services
• If an adult, patient must be available to verbally confirm symptoms and desire to establish services.  
• If a child, parent or legal guardian must be available to consent for establishing child’s mental health services.

 Outpatient Services

Please present to intake with all of the following:

1. Photo ID – A valid government-issued ID (e.g., driver’s license, state ID, or passport)
2. Legal guardianship paperwork for children under age 14 (if applicable)
3. List of Medications – Include all prescription and over-the-counter medications, strengths, dosages, prescribers (if applicable)
4. Medical History – Any records from recent hospitalizations, previous mental health treatment, or diagnoses (if applicable)
5. Referral Paperwork – If another provider referred you, bring any paperwork they provided (if applicable)
6. If INSURED (Medicaid, Medicare, Commercial)
   • Insurance Card AND Copay amount
7. If UNINSURED:
   • $25 
   • Proof of address (picture ID, utility bill, etc.)
   • Proof of Income (to apply for sliding scale fee) – One of the following:
     • Recent pay stubs
     • W-2, tax returns
     • Benefits verification letter (i.e. food stamps award letter)
     • Earnings Record statement
     • Letter of support from relative/ friend
8. Social Security Card if available, but not mandatory

Behavioral Health Crisis Center and Psychiatric Hospitals

Please present to intake with all of the following:

1. Photo ID – A valid government-issued ID (e.g., driver’s license, state ID, or passport) + Legal guardianship paperwork for children under age 14 (if applicable)
2. Insurance card (if applicable)
3. Current prescribed medications  (if applicable)
4. Clothing – 3 days-worth of comfortable clothing for hospitalization [no shoe laces, drawstrings, or belts]
5. NO Tobacco or non-prescribed substances of any kind
6. NO electronics of any kind, including cell phones

Designed for patients with mental health issues and substance abuse problem, this treatment addresses these entwined issues with an integrated treatment plan developed to effectively treat both disorders concurrently. Pregnant women always receive priority. This program is offered in Mobile.

Office hours:
8 a.m. to 4:30 p.m. – Monday through Friday

Group sessions:
8:30 a.m. to 11:30 a.m.; 1 p.m. to 4 p.m. – Monday, Tuesday, Thursday