PATIENTS
Patients Rights & Notices
AltaPointe provides a verbal orientation regarding rights, complaint procedures, and responsibilities to each patient upon admission to our programs or as soon as the patient’s condition permits. Legal guardians involved in the care of minors receive a printed copy of these rights. Treatment rights are also posted publicly at all AltaPointe clinics, residences, and hospitals. These documents may be accessed from this page for the convenience of patients and their families.
Patients Rights
At AltaPointe, we want to make sure you get the best care. So, if you are to get good care, there should be trust and respect between you and the people who give that care.
No patient shall be refused services based upon their inability to pay.
Click a title below to review information.
You have duties too. You should:
- Respect other people.
- Talk to your staff.
- Not touch other people in the wrong way.
- Not run away.
- Not break things.
- Take your medicine.
- Not hurt other people or fight.
- Go to school.
- Follow the rules.
- Join in activities.
- Do your chores.
About your medicine. You have the right to:
- Take medicine only if the doctor says you should.
- Know about your medicine and how it can make you feel better.
- Not take the medicine unless a judge says you have to.
About your treatment. You have the right to:
- Be safe from harm while you are here.
- Have your record kept private unless there is an emergency.
Contacts that can assist with questions about your rights:
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Department of Human Resources
(251) 450-7000 | (334) 242-1310 | https://dhr.alabama.gov/contact/
Alabama Disabilities Advocacy Program
(800) 826-1675
AltaPointe Health Patient Relations Department
(251) 450-4303
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
Facts about your care. You have the right to:
- Know why you are here and what the doctor thinks is the best way to help you.
- Know how long you have to come here.
- Not to be secluded or restrained unless a doctor says so.
Making decisions about your care. You have the right to:
- See your record.
- Help plan your treatment.
- Get your treatment in the place that least restricts you.
- Not have any treatment unless the judge says you have to.
When you are a patient at AltaPointe, you have the right to:
- Be treated with respect.
- Be treated in a safe place.
- Know how we will help you.
- Get help from others, like your priest, pastor, preacher, or rabbi.
At AltaPointe, our goal is to ensure you receive the quality mental health care you need. In order for you to get good care, there should be trust and respect between the patient and those who give that care.
Contacts that can assist with questions about your rights
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Department of Human Resources
(251) 450-7000 | (334) 242-1310
Alabama Disabilities Advocacy Program
(800) 826-1675
AltaPointe Health Patient Relations Department
(251) 450-4303
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.
Facts about your care. You have the right to:
- Be told what your illness is and what the doctor thinks is the best way to treat it.
- Be told how long your treatment will last.
- Be told the cost of your treatment and what part your insurance will pay, and if there are any limits on your treatment.
- Be told the rules about behavior in the program.
Facts about your medicine. You have the right to:
- Take medicine only if ordered by a doctor.
- Be told about your medicine, including information about any side effects you may expect and how the medicine will help you.
- Refuse to take any medicine, unless your care and treatment has been ordered by the court.
Getting help from others. You have the right to:
- Get a second opinion, at your expense.
- File a complaint and get an answer to your complaint about services or treatment.
- Talk to an attorney.
- Have contact with the court system.
- Talk to a pastor or minister and to worship in the faith of your choice.
- Access protective services.
- Pray if you want.
- Get proper, healthy meals.
- Have your personal belongings and clothing to wear.
- Have visitors, to send or get mail and phone calls in private.
- Not be put into isolation or restrained or put on drugs unless as a part of your treatment.
- Refuse to do any work that would financially benefit AltaPointe Health.
- Get a free public education if you are of school age.
- See a doctor or dentist and get the health care you need (at your own expense).
- Formulate or have your Advanced Directive honored.
Making decisions about your care. You have the right to:
- Have a treatment plan set up for your needs and to have it reviewed on a regular basis.
- Help plan your treatment and have your family participate if you want.
- Get your treatment in the place that is the least restrictive for you.
- Refuse any treatment unless it has been ordered by a court.
When you are a patient at AltaPointe you have the right to:
- Be treated with respect, dignity and privacy.
- Be treated in a safe and humane place.
- Know the facts about your care, which has been designed just for you.
- Know the facts about your medicine.
- Be told where to get help if you have pain or other medical problems.
- Get help from others.
- Give your written consent for treatment.
You have duties too. You should:
- Respect other people.
- Talk to our staff.
- Not touch other people in the wrong way.
- Not run away.
- Not break things.
- Take your medicine.
- Follow the rules.
- Join in activities.
- Do your chores.
- Not hurt other people or fight.
At BayPointe, we want to make sure you get the best care. So, if you are to get good care, there should be trust and respect between you and the people who give that care.
No patient shall be refused services based upon their inability to pay.
About your medicine. You have the right to:
- Take medicine only if the doctor says you should.
- Know about your medicine and how it can make you feel better.
- Not take the medicine unless a judge says you have to.
About your treatment. You have the right to:
- Be safe from harm while you are here.
- Have your record kept private unless there is an emergency.
Contacts that can assist with questions about your rights
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Department of Human Resources
(251) 450-7000 | (334)242-1310 | https://dhr.alabama.gov/contact/
Alabama Disabilities Advocacy Program
(800) 826-1675
AltaPointe Health Patient Relations Department
(251) 450-4303
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
Facts about your care. You have the right to:
- Know why you are here and what the doctor thinks is the best way to help you.
- Know how long you have to stay here.
- Not be secluded or restrained unless a doctor says so.
If you are getting care in a residential setting, you also have the right to:
- Get healthy meals.
- Have your own things and your own clothes.
- Not do any work that otherwise we would have to pay for.
- Go to public school every day.
- Pray if you want to. We cannot make you pray.
- See a doctor or a dentist if you need to.
- Have visitors, send mail, and make phone calls in private.
Making decisions about your care. You have the right to:
- See your record.
- Help plan your treatment.
- Get your treatment in the place that least restricts you.
- Not have any treatment unless the judge says you have to.
When you are a patient at BayPointe, you have the right to:
- Be treated with respect.
- Be treated in a safe place.
- Know how we will help you.
- Get help from others, like your priest, pastor, preacher, or rabbi.
You have duties too. You should:
- Respect other people.
- Talk to your staff.
- Not touch other people in the wrong way.
- Not run away.
- Not break things.
- Take your medicine.
- Not hurt other people or fight.
- Go to school.
- Follow the rules.
- Join in activities.
- Do your chores.
Remember, your rights cannot be taken away from you without a very good reason.
At AltaPointe Health, our goal is to make sure patients get the quality mental health care they need. In order for them to receive good care, there should be trust and respect between the patient and those who give that care.
Before receiving services provided by AltaPointe, you have the right to:
- Give your written consent for treatment.
- Withhold consent for treatment.
- Be provided a copy of these consents.
Contacts that can assist with questions about your rights
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Department of Human Resources
(251) 450-7000 | 334-242-1310 | https://dhr.alabama.gov/contact/
Alabama Disabilities Advocacy Program
(800) 826-1675
AltaPointe Health Patient Relations Department
(251) 450-4303
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.
Facts about your care. You have the right to:
- Be told what your illness is and what the doctor thinks is the best way to treat it.
- Be told how long your treatment will last.
- Be told the cost of your treatment, what part your insurance will pay and if there are any limits on your treatment.
- To be informed of the nature of possible significant adverse effects of the recommended treatment, including any appropriate and available alternative treatments, services, and/or providers.
Facts about your medicine. You have the right to:
- Take medicine only if ordered by a doctor.
- Be told about your medicine, including information about any side effects you may expect and how the medicine will help you.
- Be informed of any appropriate and available alternative treatments, services, and/or providers.
- Refuse to take any medicine, unless your care and treatment has been ordered by the court.
Getting help from others. You have the right to:
- Get a second opinion, at your expense.
- Talk to an attorney.
- Have contact with the court system.
- Access protective services.
- Pray, if you want to.
- Not be put into isolation or restrained or put on drugs unless as a part of your treatment.
- Refuse to do any work that would financially benefit AltaPointe Health.
- Formulate or have your Advanced Directive honored.
- The availability of an adequate number of competent, qualified and experienced professional clinical staff to ensure appropriate implementation of the client’s service plan.
Making decisions about your care. You have the right to:
- Have a treatment plan set up for your needs and to have it reviewed on a regular basis.
- Receive services based on your treatment plan and be provided with appropriate information to facilitate decision making regarding treatment.
- Help plan your treatment and have your family participate if you want.
- Express your preference of provider.
- Refuse any treatment unless it has been ordered by a court.
- The provision of care according to accepted clinical practice standards within the least restrictive and most accommodating environment possible.
When you are a patient at AltaPointe you have the right to:
- Be treated with respect, dignity and privacy.
- Be treated in a safe and humane place.
- Know the facts about your care, which has been designed just for you and is responsive to and respectful of your unique characteristics, needs and abilities.
- Be told where to get help if you have pain or other medical problems.
- Get help from others.
- Be informed of all program rules and client responsibilities prior to initiation of care, and the consequences of non-compliance.
- Provide input into the entity’s service delivery processes through client satisfaction surveys and other avenues provided by the governing body.
- Receive services that are free of:
– Physical abuse
– Sexual abuse
– Harassment
– Physical punishment
– Psychological abuse, including humiliation
– Threats
– Exploitation
– Coercion
– Financial abuse
- Report without fear of retribution, any instances of perceived abuse, neglect, or exploitation.
- Privacy, both inside and outside the program setting.
- Be informed of any potential restriction of rights that may be imposed.
- Be informed of the parameters of confidentiality.
- Be informed of client rights at the time of admission, both verbally and in writing.
- Be informed of the person who has primary responsibility for your care.
You have duties too. You should:
- Respect other people.
- Talk to our staff.
- Not touch other people in the wrong way.
- Not destroy AltaPointe property.
- Take your medicine.
- Follow the rules.
- Join in activities.
- Not hurt other people or fight.
At AltaPointe Health, our goal is to make sure patients receive the quality mental health care they need. There should be trust and respect between the patient and those who give that care in order for this to happen. This document will help patients understand what to expect from AltaPointe and what AltaPointe may expect from them.
No patient shall be refused services based upon their inability to pay.
Contacts that can assist with questions about your rights
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Department of Human Resources
(251) 450-7000 | (334) 242-1310 | https://dhr.alabama.gov/contact/
Alabama Disabilities Advocacy Program
(800) 826-1675
AltaPointe Health Patient Relations Department
(251) 450-4303
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.
Facts about your care. You have the right to be told:
- What your illness is and what the doctor thinks is the best way to treat it.
- How long your treatment will last.
- The cost of your treatment, what part your insurance will pay, and if there are any limits on your treatment.
- The rules about behavior in the program.
Facts about your medicine. You have the right to:
- Take medicine only if ordered by a doctor.
- Be told about your medicine, including information about any side effects that you may expect and how the medicine will help you.
- Refuse to take any medicine, unless your care and treatment has been ordered by the court.
Getting help from others. You have the right to:
- File a complaint and get an answer to your complaint about services or treatment.
- Talk to an attorney.
- Have contact with the court system.
- Talk to a pastor or minister and to worship in the faith of your choice.
- Access protective services.
- Pray, if you want to.
- Get proper, healthy meals.
- Have your personal belongings and clothing to wear.
- Have visitors, to send or get mail and phone calls in private.
- Not be put into isolation or restrained or put on drugs unless this is a part of your treatment.
- Refuse to do any work that would financially benefit AltaPointe Health.
- Get a free public education if you are of school age.
- See a doctor or dentist and get the health care you need (at your own expense).
- Formulate or have your Advanced Directive honored.
Making decisions about your care. You have the right to:
Have a treatment plan set up for your needs and to have it reviewed on a regular basis.
- Help plan your treatment and have your family participate, if you want.
- Get your treatment in the place that is the least restrictive for you.
- Refuse any treatment unless it has been ordered by a court.
When you are a patient at AltaPointe you have the right to:
- Be treated with respect, dignity and privacy.
- Be treated in a safe and humane place.
- Know the facts about your care, which has been designed just for you.
- Know the facts about your medicine.
- Be told where to get help if you have pain or other medical problems.
- Get help from others.
- Give your written consent for treatment.
You have duties too. You should:
- Talk to our staff.
- Not touch other people in the wrong way.
- Not run away.
- Not break things.
- Take your medicine.
- Follow the rules.
- Join in activities.
- Do your chores.
- Not hurt other people or fight.
Health Information Privacy Practices
This notice describes how medical information about our patients may be used and disclosed, and how our patients may access this information.
AltaPointe has a legal duty to safeguard your Protected Health Information (PHI). This PHI includes information that can be used to identify you. It is information that we have created or reviewed about your past, present or future health conditions. It contains what healthcare we have provided to you or the payment history on healthcare related accounts. We must provide you with notice about our privacy practices and explain how, when and why we use and disclose your PHI.
We will not use or disclose your PHI without your authorization, except as described in this notice or otherwise required by law. We are legally required to follow the privacy practices that are described in this notice.
We reserve the right to change the terms of our practices and to make the new provisions effective for all individually identifiable health information (medical records) that we maintain. If we change our information practices, we will have the revised notice available in the therapist’s office as well as have a supply available in the lobby of the facility.
The confidentiality of alcohol and drug abuse records maintained by this organization is protected by federal law and regulations. Generally, the program may not communicate to a person outside the program that you attend the program or disclose any information identifying you as an alcohol or drug abuser unless one of the following conditions is met:
- You consent to it in writing.
- The disclosure is allowed by a court order.
- The disclosure is made to medical personnel in a medical emergency or to qualified personnel for program evaluation.
Violations of federal laws and regulations by a program are a crime. Suspected violations may be reported to the appropriate authorities in accordance with federal regulations.
Federal laws and regulations do not protect any information about a crime committed by you either at the program or against any person(s) who works for the program or about any threat to commit such a crime.
Federal laws and regulations do not protect any information about suspected child abuse or neglect from being reported under state law to appropriate state or local authorities.
You may submit in writing a request for review of any discrepancy or complaint under HIPAA to any of the following:
Director, Office of Civil Rights
US Department of Health & Human Services
61 Forsyth St., SW – Suite 31370
Atlanta, GA 30323
(404) 562-7858 or (404) 562-7884
Consumer Needs Department
AltaPointe Health
5750-A Southland Drive
Mobile, AL 36693
(251) 450-4303
We will use your health information for treatment (for example):
Information obtained by a doctor, nurse or other mental health professional will be recorded in your record and used to determine the course of treatment that will work best for you. Any service provided to you will be documented in the record.
We will use your health information for payment (for example):
A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis.
We will use your health information for regular health operations (for example):
Members of the medical staff, the risk or quality improvement teams may use information in your health record to assess the care and outcomes in your case and others like it.
Other ways we may or may not share your health information:
Business Associates − We provide some services through contracts with business associates. (Example: certain diagnostic tests).
Directory − We do not have a directory that provides any information concerning your treatment here.
Notification − We will not disclose any information to anyone about you without your written consent/authorization.
Communication with Family − Only with your written authorization/consent will we disclose to a family member, another relative, a close friend, or any other person that you identify, health information relevant to that person’s involvement in your care or payment related to your care.
Research − We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your information.
Funeral Directors − We may disclose health information to funeral directors consistent with applicable law to enable them to carry out their duties.
Marketing/Continuity of Care − We may contact you to provide appointment reminders or information about treatment alternatives that may be of interest to you.
Fund raising − We will not contact you concerning any fund-raising activities.
Food and Drug Administration (FDA) − We may disclose to the FDA health information relative to adverse effects/events with respect to food, drugs, supplements, product or product defects, or postmarking surveillance information to enable product recalls, repairs, or replacements.
Workers Compensation − We may disclose information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.
Public Health − We may disclose your health information as required by law.
Correctional institution − If you are an inmate of a correctional institution, we may disclose to the institution health information necessary for your health and the health and safety of other individuals.
Law Enforcement − We may disclose your health information for law enforcement purposes as required by law or in response to a court order.
Health Oversight Agencies & Public Health Authorities − By Federal law, provisions your health information may be released provided that a work force member or business associate believes in good faith that we have engaged in unlawful conduct or have otherwise violated professional or clinical standards and are potentially endangering one or more consumers, workers or the public.
If you have questions and would like additional information, you may contact the Consumer Needs Specialist at (251) 450-4303.
If you believe your privacy rights have been violated, you can file a complaint with the Consumer Needs Specialist at AltaPointe Health or with the US Secretary of Health & Human Services. There will be no retaliation for filing a complaint.
Your written statement to AltaPointe Health and/or the Office of Civil Rights must include the following:
- Your name, address, telephone number, and your signature
- How, why and when you believe you were discriminated against
- Name and address of institution or agency you believe discriminated against you
- Any other relevant information
AL-501 CoC Public Notice
We collect personal information directly from you for reasons that are discussed in our privacy statement. We may be required to collect some personal information by law or by organizations that give us money to operate this program. Other personal information that we collect is important to run our programs, to improve services for homeless and/ or at-risk persons, and to better understand the needs of homeless and/ or at-risk persons. We only collect information that we consider to be appropriate. To read our full Homeless Management Information System (HMIS) privacy notice
The collection and use of all personal information is guided by strict standards of confidentiality. A copy of our Privacy Notice describing out privacy practice is available to all clients upon request.
To read our full Homeless Management Information System (HMIS) privacy notice click here.
AltaPointe Health is required to:
- Maintain the privacy of your health information.
- Provide you with notice as to our legal duties and privacy practices with respect to information we collect and maintain about you.
- Abide by the terms of this notice.
- Notify you if we are unable to agree to a requested restriction.
- Accommodate reasonable requests you may have to communicate health information by other means or at other locations.
- Train our personnel concerning privacy and confidentiality; implement a sanction policy to discipline those who breach privacy or confidentiality of our policy.
We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our Information practices change; the revised notice will be available through your therapist and in the lobby of the facility.
We will not use or disclose your health information without your authorization, except as described in this notice.
Although your medical record is the physical property of AltaPointe Health, the information belongs to you. You have the right to:
- Request in writing a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522.
- Request in writing to obtain a paper copy of your health record as provided for in 45 CFR 164.524.
- Request in writing to amend your health record as provided in 45 CFR 164.526.
- Obtain a paper copy of the notice of information practices upon request.
- Request in writing to obtain an accounting of disclosures of your health information as provided in 45 CFR 164.528.
- Request in writing communication of your health information by alternative (other) means or at other locations.
- Revoke in writing your authorization to use and disclose health information except to the extent that action has already been taken.
Grievance Process
You may report any complaint or grievance to any employee of AltaPointe Health. All complaints received will be reported to the Patient Relations Specialist. Representatives can provide pathways for you to pursue explanations, seek assistance, or address grievances.
- If you are not satisfied with the solution, you may request that your complaint be reviewed by the AltaPointe Patient Relations Committee.
- You will receive a response with a possible solution from the AltaPointe Patient Relations Committee within 10 working days.
- If you are not satisfied with the solution offered by the AltaPointe Patient Relations Committee, you may request that your complaint be reviewed by AltaPointe’s Chief Executive Officer. You will receive a response from the Chief Executive Officer within 30 days.
At any time, you may contact the following agencies regarding your complaint/grievance.
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
AltaPointe Health Patient Relations Department
(251) 450-4303
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Disabilities Advocacy Program
(800) 826-1675
Alabama Department of Human Resources
Baldwin County: (251) 945-2400
Clay County: (256) 346-6800
Coosa County: (256) 377-2000
Mobile County: (251) 450-7000
Randolph County: (256) 357-3000
Talladega County: (256) 761-6600
Washington County: (251) 847-6100
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.
Report Abuse and Neglect
AltaPointe Health reports incidents where a child, adolescent or vulnerable adult may be a victim of abuse and neglect.
ABUSE is defined as the infliction of:
- physical or emotional pain or injury financial or sexual exploitation
- willful deprivation
- neglect
- or sexual battery of any individual who is physically or mentally incapable of protecting themselves.
Federal Law, State of Alabama Law AND AltaPointe Policy require our employees to file a written abuse/neglect report with the Department of Human Resources (DHR). Anyone may report ABUSE or NEGLECT.
AHS employees should always confer with their supervisors if there are any questions.
State and Federal codes pertaining to abuse and neglect reporting:
- Code of Alabama 1975, Sections 26-14-1 through 26-14-13
- Code of Alabama 1975, Sections 38-9-1 through 38-9-11
- The Adult Protective Services Act of 1976, Amended 1989, 1994
IT’S THE RIGHT THING TO DO. WE REPORT ABUSE AND NEGLECT.
Patients with Special Needs
At AltaPointe Health it is vital that all patients receive the highest possible quality of care to help them achieve recovery and wellness. To that end, it is our goal to ensure accessibility to and usability of every service, program and other benefit.
AltaPointe has adopted and implemented procedures compliant with Section 504 of the Federal Rehabilitation Act of 1973 that protect qualified individuals from discrimination based on their disability. This compliance makes sure that individuals who are deaf, hard of hearing, blind or who have other sensory or manual impairments have an equal opportunity to participate in all AltaPointe activities.
Assistance and/or auxiliary aids and services shall be provided without cost upon request to the patient being served to:
- Make sure each individual participates as fully as possible in services, programs or other benefits
- Ensure effective communication of information contained in important documents, including waivers of rights, consent to treatment forms, financial and/or insurance benefits forms or other documentation pertinent to care
To request assistance
How to receive assistance or an auxiliary aid
- Contact an office professional, a nurse or any other staff member at the time of admission or at any time you require assistance.
- Identify yourself as an individual with a disability, which affects your ability to communicate or to access or manipulate written materials or requests, an auxiliary aid or service.
- Consult with the staff member to determine what aids or services are necessary to provide effective communication in your particular situations.
All complaints or grievances regarding program accessibility will be forwarded to the designated Section 504 coordinator in the AltaPointe Consumer Needs Office at (251) 450-4303.
To request assistance or to file a complaint you may contact the AltaPointe Coordinator of Health Information at (251) 665-2538.
National School Lunch Program
BayPointe Hospital, a division of AltaPointe Health, announced its policy for free and reduced-price meals for children served in schools under the National School Lunch Program and/or School Breakfast Program.
Children need healthy meals to learn. BayPointe Hospital, a division of AltaPointe Health, offers healthy meals every school day. Your children may qualify for free meals or for reduced-price meals. The following provides information on how to obtain application for free or reduced price meal benefits, and a set of detailed instructions: BayPointe Hospital’s National School Lunch Program.
Patient Pricing
EastPointe Hospital strives to provide the best possible patient care and believes in pricing transparency. In compliance with the Centers for Medicare and Medicaid Services (CMS) requirements for hospitals to post a list of their standard charges online in a machine-readable format, we have posted our prices in a CSV format file for download.
Hospital Charges Document
- Download Complete List of Standard Hospital Charges(.CSV document)