Survey shows patients are pleased with delivery of care

Data collected by AltaPointe Health’s performance improvement department shows patients are pleased with the care they receive.

AltaPointe, Alabama’s largest psychiatric and behavioral healthcare system holds its employees to a standard in which they provide five-star customer care; delivering services in a way that is compassionate, accountable, respectful and encouraging. To ensure that all AltaPointe patients are well taken care of and that they are receiving the best care possible, all patients are encouraged to complete performance improvement surveys.

“We are proud of the work accomplished within our facilities. The results from 2017 performance improvement surveys show us that patients of AltaPointe Health are pleased with the care they are receiving and the employees who are delivering that care,” Sherill Alexander, performance improvement director, said.

The overall general satisfaction results showed patients were pleased with: 94 percent for Adult Outpatient Services, 98 percent for Family Perception of Care for the Child/Adolescent Services, 87 percent for Adult Inpatient, 93 percent for Child/Adolescent Inpatient Services and 94 percent for Adult Residential Services. The results shined a positive light on AltaPointe staff as they entered a new year with more opportunity to provide excellent care to patients.

The surveys also provided useful feedback that will aid in the consistent growth and progress that comes with each new patient served. AltaPointe employees are looking toward the future and are excited about the changes being made to better what AltaPointe has to offer in services and care. Alexander explains, “We strive to find areas where we need improvement. The safety and care of our patients is our number one priority. Anything we can do to better the lives of people living with mental illness, we will do.”

AltaPointe Health is based in Mobile, Ala., and offers services to residents of Mobile, Baldwin, and Washington counties as well as individuals living along the northern Gulf Coast. AltaPointe expanded its service area in 2016 with the merger of Cheaha Regional Mental Health Center. Based in Sylacauga, the center serves residents living in Clay, Coosa, Randolph and Talladega counties in east-central Alabama.

AltaPointe employs 1,450 people and provides inpatient, outpatient, and residential healthcare services to more than 30,000 individuals annually. AltaPointe’s physicians provide psychiatric consultation services at four acute care hospitals in the Mobile area.

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