Patient Information

AltaPointe has a reputation for providing excellent care. Our dedicated healthcare professionals are committed to making sure you receive the highest quality treatment while you are our patient. We want you to receive all the information you need to achieve a successful recovery. Our top focus is the well-being and safety of our patients.

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How do I make my first appointment?

Call CarePointe at (251) 450-2211 to speak to one of our specialists, who will gather some basic information over the phone to set up the appropriate services. Subsequent appointments may be made at the AltaPointe location where service is received.

How do I pay for services?

AltaPointe accepts most major commercial insurance as well as All Kids, Medicaid and Medicare. We also provide services to people who are uninsured, depending on their symptoms and needs. For patients who meet the criteria, financial assistance and/or a reduced fee schedule may be available.

For first-time patients, our well-informed CarePointe specialists can help you navigate complicated insurance and reimbursement matters. CarePointe is your lifeline for help and information for new or returning AltaPointe patients, those with insurance and without, and individuals needing AltaPointe services or community resources. CarePointe is your first stop on the road to recovery. Call CarePointe at (251) 450-2211.

Billing Questions
The AltaPointe Finance & Accounting Office can assist you with your billing needs. In order to assist you, please click here to complete and submit a form with your questions and information to our business office. If you prefer to speak to someone in our business office, please contact us at (251) 450-5916.

What if I need directions to the office?

Patients visiting AltaPointe or one of its hospitals for the first time may need written directions to their appointment destination. We have provided a complete list of offices and hospitals with addresses, written driving directions and a map for the convenience of our patients and their caregivers or family members.

Corporate Offices

What should I bring to my appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, you should be prepared to bring the following documents with you to your appointment:

  • Photo ID
  • Proof of insurance
  • If you are uninsured, bring a $25 fee, proof of income, and proof of residency.
  • Medications and medication list
  • Court papers or power of attorney documentation, if applicable
  • Birth certificate (for children entering BayPointe)


What should I do if I am in a crisis?

If you are experiencing a life-threatening emergency, call 9-1-1. If you are in a psychiatric crisis situation that is not life-threatening, call CarePointe at (251) 450-2211.