Patient Information

AltaPointe Health’s dedicated healthcare professionals are committed to ensuring that you receive the highest-quality treatment while you are our patient. For your convenience, log into the Netsmart myHealthPointe Patient Portal, where you can:

  • Request to reschedule, cancel, or make an appointment
  • Request prescription refills
  • Vier after-visit summaries
  • View patient education
  • Access released medical records (upon request)

For your convenience, we’ve created the Netsmart myHealthPointe Patient Portal Navigation Guide to help you navigate the portal.

We want you to receive all the information you need to achieve a successful recovery. Our top focus is the well-being and safety of our patients. We have provided links to our intake forms for your convenience. Please click the appropriate link to download what you need before visiting.

BayView new patient packet 

BayView statement of understanding 

BayView informed consent for verbal / email exchange of information

BayView Telehealth Instructions

Children’s outpatient intake forms

Adult outpatient intake forms

Substance abuse services intake forms

BayPointe Hospital admission packet

BayPointe Hospital Residential admission packet 

EastPointe Hospital admission packet

Sliding Fee Discount Program Policy

Sliding Fee Discount Program Application



Click on a question to review the answer.

How do I pay for services?

AltaPointe accepts most major commercial insurance as well as All Kids, Medicaid and Medicare. We also provide services to people who are uninsured, depending on their symptoms and needs. For patients who meet the criteria, financial assistance and/or a reduced fee schedule may be available.

You can call (251) 450-2211 or (888) 335-3044 for information on all of our programs and services.

Billing Questions
The AltaPointe Finance & Accounting Office can assist you with your billing needs. In order to assist you, please click here to complete and submit a form with your questions and information to our business office. If you prefer to speak to someone in our business office, please contact us at (251) 450-5916.

What if I need directions to the office?

Patients visiting AltaPointe or one of its hospitals for the first time may need written directions to their appointment destination. We have provided a complete list of offices and hospitals with addresses, written driving directions and a map for the convenience of our patients and their caregivers or family members.

Corporate Offices

What should I do if I am in a crisis?

If you are experiencing a life-threatening emergency, call 9-1-1. If you are in a psychiatric crisis situation that is not life-threatening, call AltaPointe at (251) 450-2211 or (888) 335-3044.

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