Crisis Services

Crisis Intervention

The primary purpose of crisis intervention is to reduce the intensity of the immediate situation and help the patient overcome obstacles created by the traumatic episode. After the immediate crisis is diffused, patients are instructed in problem solving and coping skills that may help to avert future crises. A crucial benefit of crisis counseling is the prevention of serious long-term problems associated with the traumatic event.

Crisis Response Team

If you find yourself or a loved one in the midst of a psychiatric crisis, AltaPointe can respond in person with a team of mental health professionals specifically trained to handle emergencies. Our Crisis Response Teams can provide additional services for you during those times of crisis by coming to you wherever you are in Mobile, Baldwin and Washington counties.

Our Crisis Response Team (CRT) members are experts at working with family members, law enforcement and hospital emergency room personnel to diffuse any imminent danger and stabilize the patient. Team members encourage patients in crisis to cooperate with appropriate follow-up treatment so they may avoid unnecessary or involuntary hospitalization. Professional intervention and proper treatment help most patients eventually transcend the crisis and restore their mental health balance.


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Effective Coping Skills

  • Ask for help
  • Be patient and understanding of yourself and others
  • Clean or organize your house, apartment or room
  • Cook or bake
  • Breathe deeply
  • Do something just for fun
  • Draw, paint or color
  • Exercise, go for a walk
  • Find a quiet place
  • Journal or write letters
  • Listen to calming music
  • Meditate or pray
  • Participate in a hobby or activity
  • Use relaxation methods
  • Take a hot shower/soak in a relaxing bath
  • Talk to someone
  • Laugh!!! — Watch a funny movie or sitcom
  • Work a puzzle or a game

Practice Your Coping Skills

Call and talk to someone on your treatment team, such as a case manager, therapist or nurse. If your treatment team is unavailable, ask to speak with our Outpatient Liaison, who will contact a member of our team to assist you promptly.

If you call after business hours, contact us at (251) 450-2211. We have treatment teams working to assist you seven days a week. We will do whatever we can to work with you to resolve the crisis − talk with you on the phone, come to visit with you, schedule follow-up appointments, arrange for you to receive more services or whatever is appropriate for your situation.

Ways to Avoid a Crisis

It is important to know how to avoid a crisis whenever possible. The following list of actions can help you remain stable:

  • Take your medications as prescribed
  • Tell the staff members of any symptoms or side effects
  • Keep all scheduled appointments
  • Identify and avoid lifestyle activities that may increase symptoms
  • Learn and use coping skills that work.
  • Go to the doctor when you are sick and for check-ups
  • Develop your spiritual life
  • Make and invest in friends or a support group
  • Develop a relapse-prevention plan with your treatment team
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