Patient, Family & Visitor Information

Visiting BayPointe Children’s Hospital & Residential Treatment Program

BayPointe-LobbyVisitation rules in a psychiatric hospital are different from those in a medical hospital for therapeutic reasons. BayPointe understands that this may be difficult for parents and children, but it is vital that the rules are complied with so that each child or teen can receive the quality services he/she deserves.

Only parents/guardians may visit unless others have been approved by the patient’s treatment team and parents. The immediate family is encouraged to visit; however, if parents or guardians wish for other family members to visit, particularly in their absence, the therapist needs to be informed. Only two people may visit at a time. Children under 12 years of age are not permitted to visit. This includes siblings of the patients.

Families living more than 25 miles from Mobile may look into the options offered by the Ronald McDonald House, which provides housing for families of hospitalized children.

Visiting hours:

• Tuesday, 6 p.m. to 7 p.m.
• Saturday and Sunday, 1 p.m. to 3 p.m.
• Major Holidays, 1 p.m. to 3 p.m.

Parental involvement in a child’s or teen’s treatment is vital to their successful stabilization. Therapeutic assignments may be provided during regular visiting hours. Therapeutic assignments can be useful in improving the lines of communication or directing the conversation around issues that need to be addressed. BayPointe does everything it can to make sure parents or guardians have time to visit with their child or teen. This may make it difficult to focus on an assignment if younger siblings are present. When child care options cannot be arranged, and parents need to visit, special visitation times may be helpful.

Patients are not allowed to receive food, candy, gum or drinks from visitors. In an effort to protect our patient’s well-being, staff members will open all incoming packages in the presence of patients and the parent/guardian.

To increase the assurance of safety, we ask that visitors do not bring handbags or cell phones into the hospital. If a child or teen requests anything, parents or guardians must check with the therapist, nurse or other staff to obtain approval. Car keys and photo ID are okay to bring into the building.

Since patients are engaged in activities off the unit and personal hygiene activities, the time for patients to make phone calls is limited.


Phone hours are from 4:30 p.m.– 6 p.m.*, and 7:30 p.m.– 9 p.m. daily (Consumer Code or Medical Record # is required.)
Limit for phone calls is five minutes.
* Please note that dinner is served each day from 5 to 5:30 p.m. and your child may be unavailable during that time.


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