Visitation rules in a psychiatric hospital differ from those in a medical hospital for therapeutic reasons. BayPointe understands that this may be difficult for parents and children, but it is vital that the rules are complied with so that each child or teen can receive the quality services he/she deserves.
Only parents or guardians may visit unless others have been approved by the patient’s treatment team and parents. The immediate family is encouraged to visit; however, if parents or guardians wish for other family members to visit, particularly in their absence, the therapist needs to be informed. Only two people may visit at a time. Children under 12 years of age are not permitted to visit, including siblings of the patients.
Parental involvement in a child’s or teen’s treatment is vital to their successful stabilization. Therapeutic assignments may be provided during regular visiting hours. Therapeutic assignments can be useful in improving the lines of communication or directing the conversation around issues that need to be addressed. BayPointe does everything it can to ensure parents or guardians have time to visit with their child or teen. This may make it difficult to focus on an assignment if younger siblings are present. When childcare options cannot be arranged and parents need to visit, special visitation times may be helpful.
Patients are not allowed to receive food, candy, gum, or drinks from visitors. To protect our patients’ well-being, staff members will open all incoming packages in the presence of patients and their parents/guardians.
To increase safety, visitors are asked not to bring handbags or cell phones into the hospital. If a child or teen requests anything, parents or guardians must check with the therapist, nurse, or other staff to obtain approval. Car keys and photo ID are okay to bring into the building.
Since patients are engaged in activities off the unit and personal hygiene activities, the time for patients to make phone calls is limited.
When can I call and visit my child?
The visitation rules in a psychiatric hospital differ from those in a medical hospital for therapeutic reasons. We understand that this may be difficult for you and your child, but we stress that you comply so your child can receive the quality services your child deserves. It is recommended that the phone and visitation list be limited to two people. This allows the staff to focus on making the greatest impact on your child and family. Calls are limited to one 5-minute phone call in and one 5-minute phone call out. We ask that you limit the call list to immediate family who live in the home or parents only.
Incoming Phone hours are daily as follows:
Pre-adolescents (boys and girls age 12 and under) 9 am – 4 pm
Adolescents (boys and girls age 13 and over) 9 am – 4 pm
Outgoing Phone Hours are daily as follows:
Pre-adolescents (Boys and Girls age 12 and under) 4 – 5 pm
Adolescents Girls 5 – 6 pm
Adolescent Boys 6 – 7 pm
Please have your Consumer Code available. Please remember this is a time to touch base with your child and hear about their day. Please save detailed conversations for your family therapy sessions. If you need to provide your child with sensitive information or notify them of a death or other unfortunate event, please notify their therapist during business hours.
Visiting hours are as follows:
• Pre-adolescents (boys and girls age 12 and under): Tuesdays 6 – 7 pm and Saturdays, Sundays, and major holidays* 1 – 2 pm (PLEASE ARRIVE NO LATER THAN 12:30 pm)
• Female adolescents (age 13 and over): Wednesdays 6 – 7 pm and Saturdays, Sundays, and major holidays* 2 – 3 pm. (PLEASE ARRIVE NO LATER THAN 1:30 pm)
• Male adolescents (age 13 and over): Thursdays 6 – 7 pm and Saturdays, Sundays, and major holidays 3-4 pm (PLEASE ARRIVE NO LATER THAN 2:30 pm)
*Major Holidays are Christmas Eve, Christmas Day, New Year’s Day, MLK, Mardi Gras Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and the day after.
The immediate family is encouraged to visit in person. However, no more than 2 individuals are allowed to visit at a time, and only parents or legal Guardians are permitted at visitation.
To increase safety assurance, we ask that you leave your handbag, cell phone, and all personal items locked in your automobile. If your child requests anything, please check with the therapist. Items that you may bring with you may be contraband on the unit. Please do not bring outside food to visitation. We appreciate your anticipated cooperation in keeping our unit as safe as possible. You may bring your car keys and photo identification with you to visitation. No weapons of any kind are allowed on campus.
