Patient Rights

Patient Rights – AltaPointe Children’s Outpatient Services

At AltaPointe, we want to make sure you get the best care. So, if you are to get good care, there should be trust and respect between you and the people who give that care.

No patient shall be refused services based upon their inability to pay.

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You have duties too. You should:

  • Respect other people.
  • Talk to your staff.
  • Not touch other people in the wrong way.
  • Not run away.
  • Not break things.
  • Take your medicine.
  • Not hurt other people or fight.
  • Go to school.
  • Follow the rules.
  • Join in activities.
  • Do your chores.

About your medicine. You have the right to:

  • Take medicine only if the doctor says you should.
  • Know about your medicine and how it can make you feel better.
  • Not take the medicine unless a judge says you have to.

About your treatment. You have the right to:

  • Be safe from harm while you are here.
  • Have your record kept private unless there is an emergency.

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following:

Alabama Department of Mental Health Advocacy Office
(800) 367-0955

Alabama Department of Human Resources
(251) 450-1800

Alabama Disabilities Advocacy Program
(800) 826-1675

AltaPointe Health Consumer Needs Department
(251) 450-4303

You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.

 

Facts about your care. You have the right to:

  • Know why you are here and what the doctor thinks is the best way to help you.
  • Know how long you have to come here.
  • Not to be secluded or restrained unless a doctor says so.

Making decisions about your care. You have the right to:

  • See your record.
  • Help plan your treatment.
  • Get your treatment in the place that least restricts you.
  • Not have any treatment unless the judge says you have to.

What to do if you have a problem:

  • If you have a problem with something that happens to you while you are here, tell a grown up right away. Your parents can do this for you, too. Our Consumer Needs Specialist will listen to you and talk with you about the problem. She also may talk to your parents. It is her job to try to find a way to fix the problem. She will tell you about her ideas in about 10 days from the first time you meet her.
  • If you don’t like what she says or her ideas, you can ask the Consumer Needs Committee for help. This group of AltaPointe staff members and one patient will try to come up with other ideas. They will let you know their ideas in about 10 days from the time you meet them.
  • If you don’t like their ideas or what they say to you, you can ask our Chief Executive Officer or other designated administrator for help. You will hear what he thinks in about 30 days.

When you are a patient at AltaPointe, you have the right to:

  • Be treated with respect.
  • Be treated in a safe place.
  • Know how we will help you.
  • Get help from others, like your priest, pastor, preacher, or rabbi.