Patient Rights

Patient Rights – AltaPointe Adult Substance Abuse Services

At AltaPointe Health, our goal is to make sure patients get the quality mental health care they need. In order for them to receive good care, there should be trust and respect between the patient and those who give that care.

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Before receiving services provided by AltaPointe, you have the right to:

  • Give your written consent for treatment.
  • Withhold consent for treatment.
  • Be provided a copy of these consents.

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following:

Alabama Department of Mental Health Advocacy Office
(800) 367-0955

Alabama Department of Human Resources
(251) 450-1800

Alabama Disabilities Advocacy Program
(800) 826-1675

AltaPointe Health Consumer Needs Department
(251) 450-4303

You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing

You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.

Facts about your care. You have the right to:

  • Be told what your illness is and what the doctor thinks is the best way to treat it.
  • Be told how long your treatment will last.
  • Be told the cost of your treatment, what part your insurance will pay and if there are any limits on your treatment.
  • To be informed of the nature of possible significant adverse effects of the recommended treatment, including any appropriate and available alternative treatments, services, and/or providers.

Facts about your medicine. You have the right to:

  • Take medicine only if ordered by a doctor.
  • Be told about your medicine, including information about any side effects you may expect and how the medicine will help you.
  • Be informed of any appropriate and available alternative treatments, services, and/or providers.
  • Refuse to take any medicine, unless your care and treatment has been ordered by the court.

Getting help from others. You have the right to:

  • Get a second opinion, at your expense.
  • Talk to an attorney.
  • Have contact with the court system.
  • Access protective services.
  • Pray, if you want to.
  • Not be put into isolation or restrained or put on drugs unless as a part of your treatment.
  • Refuse to do any work that would financially benefit AltaPointe Health.
  • Formulate or have your Advanced Directive honored.
  • The availability of an adequate number of competent, qualified and experienced professional clinical staff to ensure appropriate implementation of the client’s service plan.

Making decisions about your care. You have the right to:

  • Have a treatment plan set up for your needs and to have it reviewed on a regular basis.
  • Receive services based on your treatment plan and be provided with appropriate information to facilitate decision making regarding treatment.
  • Help plan your treatment and have your family participate if you want.
  • Express your preference of provider.
  • Refuse any treatment unless it has been ordered by a court.
  • The provision of care according to accepted clinical practice standards within the least restrictive and most accommodating environment possible.

When you are a patient at AltaPointe you have the right to:

  • Be treated with respect, dignity and privacy.
  • Be treated in a safe and humane place.
  • Know the facts about your care, which has been designed just for you and is responsive to and respectful of your unique characteristics, needs and abilities.
  • Be told where to get help if you have pain or other medical problems.
  • Get help from others.
  • Be informed of all program rules and client responsibilities prior to initiation of care, and the consequences of non-compliance.
  • Provide input into the entity’s service delivery processes through client satisfaction surveys and other avenues provided by the governing body.
  • Receive services that are free of:

– Physical abuse
– Sexual abuse
– Harassment
– Physical punishment
– Psychological abuse, including humiliation
– Threats
– Exploitation
– Coercion
– Financial abuse

  • Report without fear of retribution, any instances of perceived abuse, neglect, or exploitation.
  • Privacy, both inside and outside the program setting.
  • Be informed of any potential restriction of rights that may be imposed.
  • Be informed of the parameters of confidentiality.
  • Be informed of client rights at the time of admission, both verbally and in writing.
  • Be informed of the person who has primary responsibility for your care.


You have duties too. You should:

  • Respect other people.
  • Talk to our staff.
  • Not touch other people in the wrong way.
  • Not destroy AltaPointe property.
  • Take your medicine.
  • Follow the rules.
  • Join in activities.
  • Not hurt other people or fight.
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