Patient Relations emphasizes AltaPointe’s priority to provide the utmost in care to the people we serve. Our goal is to strengthen our partnership with patients,
families, and the community.
What is Patient Relations?
• We serve as a liaison and advocate for those we care for and their family.
• We provide a centralized way to address and resolve concerns.
• We measure patient and family satisfaction.
• We share feedback to improve the quality of care we provide.
• We complete onsite program monitoring from a patient perspective.
• We provide resources for individuals as well as provide education regarding policies and procedures.
• We listen and look for solutions.
• We work to build partnerships between patients and staff so that every experience is a good one.
How do I pass along a compliment, file a complaint, or offer other feedback?
If you have compliments, concerns or would like to share information about your experience with AltaPointe, we encourage you to reach out to the program supervisor. If you have a concern but do not feel comfortable or are not satisfied with the response you receive, please reach out to Patient Relations. Praise, concerns or complaints can be made over the phone, in person, by mail or by email without reprisal or the threat of retaliation. Please let us know how we are doing or how we can improve our services.
Contact Patient Relations:
Tel: (833) 921-1811 or (251) 450-4303
Email: info@altapointe.org
Mail: AltaPointe Health
Attn: Patient Relations
5741 Southland Dr. • Mobile, AL 36693
