AltaPointe Health Systems

AltaNews Winter 2015

Looking back at the history of Baldwin County Mental Health and forward to the successes of an expanded AltaPointe, case managers affect outpatient care in a positive way, new reading specialist joins LeMoyne School team, and CarePointe reports an increase of twice the number of calls since May 2014. AltaNews – Winter 2015

What is Bridge Team?

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Visiting EastPointe Hospital

EastPointe-Admission-LobbyHaving visitors at EastPointe is important for many of our patients. It is a way to maintain connection with friends and family. It also reassures them of the patient’s health and safety. Visitation rules in a psychiatric hospital are different from those in a medical hospital for therapeutic reasons. Visiting hours are limited so patients may focus on their treatment. Limiting visiting hours also helps to maintain safety and structure on the hospital units.

Family members and friends may call EastPointe’s main phone number at (251) 378-6500 to schedule a visit and should be prepared to provide the patient’s medical record number during the call.

Visiting hours:

  • 10 a.m. to 6 p.m. for 30 minutes
  • Children under 12 years of age are not permitted to visit

Visits are limited to three visitors per patient unless approval has been granted for more visitors in order to have a family meeting or therapy session. Visitors should leave purses in their vehicles. Food may be brought to patients for their consumption during the visit. No food or snacks brought from outside the hospital may be taken onto the unit.

Visitor Information, Lodging & Transportation

Mobile Alabama SkylineLodging in the Mobile Bay region

Family members and friends visiting patients at EastPointe Hospital have numerous options for overnight lodging in Mobile or Baldwin counties. EastPointe does not recommend any specific hotels or motels in the Mobile Bay region; however, there are many options based on specific budgets, lengths of stay, number of guests and other details.

Public and private transportation

Mobile is served by The Wave Transit System, offering bus service throughout the city. The Wave also operates Moda!, a free bus route in downtown Mobile.

Baldwin Rural Area Transportation System (BRATS) operates BayLinc, a daily commuter bus connecting Baldwin and Mobile counties. Bayside Taxi provides transportation for the Eastern Shore of Mobile Bay.

Patient Rights & Notices

AltaPointe Adult Outpatient, Inpatient & Residential

At AltaPointe Health, our goal is to make sure patients receive the quality mental healthcare they need. There should be trust and respect between the patient and those who give that care in order for this to happen. This document will help patients understand what to expect from AltaPointe and what AltaPointe may expect from them.

No patient shall be refused services based upon their inability to pay.

AltaPointe Annual Report 2013

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AltaPointe Annual Report 2012

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AltaPointe Annual Report 2011

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AltaPointe Annual Report 2010

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Visiting EastPointe Hospital

EastPointe-Admission-Lobby

Visit EastPointe Hospital’s Website

Having visitors at EastPointe is important for many of our patients. It is a way to maintain connection with friends and family. It also reassures them of the patient’s health and safety. Visitation rules in a psychiatric hospital are different from those in a medical hospital for therapeutic reasons. Visiting hours are limited so patients may focus on their treatment. Limiting visiting hours also helps to maintain safety and structure on the hospital units.

Family members and friends may call EastPointe’s main phone number at (251) 378-6500 to schedule a visit and should be prepared to provide the patient’s medical record number during the call.

Visiting hours:

  • 10 a.m. to 6 p.m. for 30 minutes
  • Children under 12 years of age are not permitted to visit

Visits are limited to three visitors per patient unless approval has been granted for more visitors in order to have a family meeting or therapy session. Visitors should leave purses in their vehicles. Food may be brought to patients for their consumption during the visit. No food or snacks brought from outside the hospital may be taken onto the unit.

Visiting BayPointe Adult Hospital

Visit BayPointe Hospital’s website.

Having visitors is important for many of our patients. It is a way to maintain connection with friends and family. It also reassures them of the patient’s health and safety. Visitation rules in a psychiatric hospital are different from those in a medical hospital for therapeutic reasons. Visiting hours are limited so patients may focus on their treatment. Limiting visiting hours also helps to maintain safety and structure on the hospital units.

Family members and friends may call BayPointe’s main phone number at (251) 661-0153 to schedule a visit and should be prepared to provide the patient’s medical record number during the call.

Visiting hours:

  • 10 a.m. to 6 p.m. for 30 minutes
  • Children under 12 years of age are not permitted to visit

Visits are limited to three visitors per patient unless approval has been granted for more visitors in order to have a family meeting or therapy session. Visitors should leave purses in their vehicles. Food may be brought to patients for their consumption during the visit. No food or snacks brought from outside the hospital may be taken onto the unit.

 

 

Patient Rights – AltaPointe Children’s Outpatient Services

At AltaPointe, we want to make sure you get the best care. So, if you are to get good care, there should be trust and respect between you and the people who give that care.

No patient shall be refused services based upon their inability to pay.

Patient Rights – BayView Professional Associates

At AltaPointe, our goal is to make sure you get the quality mental health care you need. In order for you to get good care, there should be trust and respect between the patient and those who give that care.

Click a title below for detailed information.

Patient Rights – BayPointe Children’s Hospital

At BayPointe, we want to make sure you get the best care. So, if you are to get good care, there should be trust and respect between you and the people who give that care.

No patient shall be refused services based upon their inability to pay.

Patient Rights – AltaPointe Adult Substance Abuse Services

At AltaPointe Health, our goal is to make sure patients get the quality mental health care they need. In order for them to receive good care, there should be trust and respect between the patient and those who give that care.

Patient Rights – AltaPointe Adult Outpatient, Inpatient & Residential

At AltaPointe Health, our goal is to make sure patients receive the quality mental health care they need. There should be trust and respect between the patient and those who give that care in order for this to happen. This document will help patients understand what to expect from AltaPointe and what AltaPointe may expect from them.

No patient shall be refused services based upon their inability to pay.

Patient Rights

Website Policies

Privacy Policy Disclaimer

Information on this website is not intended as, nor should be interpreted as, professional advice or medical or clinical recommendations. Neither AltaPointe nor any of its directors, officers, employees, or representatives endorse or guarantee the references or sites listed. No inference should be drawn from the exclusion of resources not listed. IMPORTANT INFORMATION. PLEASE READ BEFORE CONTINUING: The information contained on this Web site is for general reference purposes only. It is not a substitute for professional medical advice or a medical examination. Always seek the advice of your physician or other qualified health professional before starting any new treatment. Medical information changes rapidly and while AltaPointe Health makes efforts to update the content on this site, some information may be out of date. The topics presented in this website are meant only as a guide and should not take the place of medical or psychiatric treatment by a healthcare professional.

Social Media Policy

AltaPointe is using social media. We hope you are, too. We invite you to follow and interact with us on Facebook, YouTube and Twitter. To help you understand how to post to any of our sites, please read our social media disclaimer.

AltaPointe makes every effort to monitor participation to reasonably ensure that interactions are courteous. It is important that you understand that AltaPointe does not offer medical advice or consultation on social media sites.  When you post a comment or other item on a social media site, your words may be read even many years from now. Please be cautious and do not post personal or identifiable information on any of our social media sites.

Social Media Disclaimer
AltaPointe reserves the right to:

  • Edit comments for content
  • Remove off-topic contributions
  • Delete offensive comments and attacks
  • Block offensive contributors
  • Delete spam and suspected spam

AltaPointe is not responsible for any content or comments posted to its website or social media sites by any user.

Contact your healthcare professional for medical or treatment advice. As always, in case of an emergency call 9-1-1.

Photography Models

Content depicting patients is for illustrative purposes only and any person depicted in the content is a model. AltaPointe uses photos of stock photography models on several pages within this website. They are not actual patients, employees or affiliates of AltaPointe Health, Inc. AltaPointe has obtained the rights to use these photographs via license agreements with certain third party stock photography companies. These photographs are used for illustrative purposes only. The models do not personally endorse AltaPointe or any of its divisions or affiliates.

Instances occur on this website in which actual patients and employees appear in photographs. The individuals or family members of the individual patients have given written permission for the use of their images to promote good mental health and encourage others to seek treatment.

Mental Health First Aid

‘You are more likely to encounter a person in an emotional or mental crisis than someone having a heart attack. Mental disorders are more common than heart disease and cancer combined.’

What is Mental Health First Aid?

 

MentalHealthFirstAid_final-logo

The stigma surrounding mental illness often prevents people from seeking help or even acknowledging that they need help. And if they do want help, they don’t know where to turn. Mental Health First Aid equips the public to help individuals with illness connect with care.

Since 2010, AltaPointe’s Mental Health First Aid (MHFA) certified trainers have taught hundreds of participants how to help identify, understand and respond to signs of mental illness.

MHFA-2-3-11Our trainers have held the training certification courses in cities along the Gulf Coast area and throughout the eastern United States. The interactive, 8-hour training course helps to improve mental health literacy of behavioral healthcare and other human service workers, non-profit organizations, employee groups representing a broad range of businesses and the public-at-large. Anyone with an interest in mental health may take MHFA training.

MHFA teaches people how to effectively intervene in a mental health emergency. Based on the same premise as medical first aid, MHFA trains individuals to recognize the signs and symptoms of various mental health crises to provide initial aid. Trainees are taught proven methods to assist adults experiencing a mental health crisis such as a panic attack, a suicide attempt, an overdose or a variety of other mental health emergencies. AltaPointe also offers Youth Mental Health First Aid training courses based on a curriculum that focuses on helping youth, ages 12–18, who may be experiencing a mental health crisis.

AltaPointe works with nonprofits and businesses to schedule training onsite for employees and associates. AltaPointe also schedules training sessions for the public.

Certified Mental Health First Aiders learn a five-step action plan encompassing the skills, resources and knowledge to help those in crisis connect with the appropriate support services that can help them recover. Learn the details about our next Mental Health First Aid or Youth Mental Health First Aid training session.

MHFA Banner

Mental Health First Aid Training Courses

AltaPointe offers Mental Health First Aid training courses at one of its locations or can arrange to schedule a session at your business, church or organization. Several times a year we offer courses to the public. These training sessions are publicized on our website and in the media.

MHFA-Class-in-session

When & Where

AltaPointe works with nonprofits, businesses, churches, educators, civic groups, and many others to schedule MHFA training. Training requires 15 to 25 people.

Time

Each training session is for eight hours. Sessions begin at 8:00 a.m. and end at 4:30 p.m.

Next Public Sessions

Please call (251) 450-5971 for more information or to arrange a special MHFA program for your group.

 

FEE per participant

  • $75 per person (including manual)

FEE Includes

  • Continental breakfast.
  • Lunch will be on your own.
  • MHFA participant manual and additional materials
  • MHFA certificate of completion, valid for three years

Contact Information

MHFA at AltaPointe:

(251) 450-5971

mmiele@altapointe.org

 

 

Visitor Information Lodging & Transportation

Mobile-SkylineLodging in the greater Mobile area

Family members and friends visiting patients at either BayPointe Children’s Hospital or EastPointe Hospital have numerous options for overnight lodging in Mobile or Baldwin counties.

Families living more than 25 miles from Mobile may look into the options offered by the Ronald McDonald House, which provides housing for families of hospitalized children.

AltaPointe does not recommend any specific hotels or motels in the Greater Mobile area. However, a search on the Internet will provide many options based on specific budgets, lengths of stay, number of guests and other details.

Public and private transportation

Mobile is served by The Wave Transit System, offering bus service throughout the city. The Wave also operates Moda!, a free bus route in downtown Mobile.

Baldwin Rural Area Transportation System (BRATS) operates BayLinc, a daily commuter bus connecting Baldwin and Mobile counties. Bayside Taxi provides transportation for the Eastern Shore of Mobile Bay.

Media Contacts

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Combating Stigma & Discrimination

combating-stigma-News-InterviewAn estimated 50 million Americans experience a mental disorder in a given year, yet people with mental illness would rather tell their employers they have committed a petty crime and were in jail than admit to being in a psychiatric hospital. Why? Because of the stigma that is associated with mental illnesses.

Stigma results in fear, mistrust, and violence against people living with mental illnesses. Stigma prevents people from receiving needed mental health services. Stigma is a barrier and discourages individuals and their families from getting the help they need due to fear of being discriminated against.

Source: SAMHSA

For more resources about overcoming the stigma of mental illness go to :
From Exclusion to Belonging: Transforming Mental Health Care in America

Mental Health:
Overcoming the stigma of mental illness

Health Information Privacy Practices

This notice describes how medical information about our patients may be used and disclosed, and how our patients may access this information.

Grievance Process

You may report any complaint or grievance to any employee of AltaPointe Health. All complaints received will be reported to the Patient Relations Specialist. Representatives can provide pathways for you to pursue explanations, seek assistance, or address grievances.

  • If you are not satisfied with the solution, you may request that your complaint be reviewed by the AltaPointe Patient Relations Committee.
  • You will receive a response with a possible solution from the AltaPointe Patient Relations Committee within 10 working days.
  • If you are not satisfied with the solution offered by the AltaPointe Patient Relations Committee, you may request that your complaint be reviewed by AltaPointe’s Chief Executive Officer. You will receive a response from the Chief Executive Officer within 30 days.

At any time, you may contact the following agencies regarding your complaint/grievance.

If you feel that any of your rights have been violated or if you want further information, you may contact the following:

AltaPointe Health Patient Relations Department | (251) 450-4303

 

Alabama Department of Mental Health Advocacy Office

(800) 367-0955

Alabama Disabilities Advocacy Program

(800) 826-1675

Alabama Department of Human Resources

Baldwin County: (251) 945-2400

Clay County: (256) 346-6800

Coosa County: (256) 377-2000

Mobile County: (251) 450-7000

Randolph County: (256) 357-3000

Talladega County: (256) 761-6600

Washington County: (251) 847-6100

You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.

You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.

 

Report Abuse and Neglect

AltaPointe Health reports incidents where a child, adolescent or vulnerable adult may be a victim of abuse and neglect.

ABUSE is defined as the infliction of:

  • physical or emotional pain or injury financial or sexual exploitation
  • willful deprivation
  • neglect
  • or sexual battery of any individual who is physically or mentally incapable of protecting themselves.

Federal Law, State of Alabama Law AND AltaPointe Policy require our employees to file a written abuse/neglect report with the Department of Human Resources (DHR). Anyone may report ABUSE or NEGLECT.

AHS employees should always confer with their supervisors if there are any questions.

State and Federal codes pertaining to abuse and neglect reporting:

  • Code of Alabama 1975, Sections 26-14-1 through 26-14-13
  • Code of Alabama 1975, Sections 38-9-1 through 38-9-11
  • The Adult Protective Services Act of 1976, Amended 1989, 1994

IT’S THE RIGHT THING TO DO. WE REPORT ABUSE AND NEGLECT.

Reporting Abuse and Neglect Poster

Policy and Procedures for reporting incidents

Patients with Special Needs

Available Auxiliary Aids and Assistance

Developmental-Disabilities-Case-Worker-Disabled-PatientAt AltaPointe Health it is vital that all patients receive the highest possible quality of care to help them achieve recovery and wellness. To that end, it is our goal to ensure accessibility to and usability of every service, program and other benefit.

AltaPointe has adopted and implemented procedures compliant with Section 504 of the Federal Rehabilitation Act of 1973 that protect qualified individuals from discrimination based on their disability. This compliance makes sure that individuals who are deaf, hard of hearing, blind or who have other sensory or manual impairments have an equal opportunity to participate in all AltaPointe activities.

Assistance and/or auxiliary aids and services shall be provided without cost upon request to the patient being served to:

  • Make sure each individual participates as fully as possible in services, programs or other benefits
  • Ensure effective communication of information contained in important documents, including waivers of rights, consent to treatment forms, financial and/or insurance benefits forms or other documentation pertinent to care

To request assistance

How to receive assistance or an auxiliary aid
  • Contact an office professional, a nurse or any other staff member at the time of admission or at any time you require assistance.
  • Identify yourself as an individual with a disability, which affects your ability to communicate or to access or manipulate written materials or requests, an auxiliary aid or service.
  • Consult with the staff member to determine what aids or services are necessary to provide effective communication in your particular situations.

All complaints or grievances regarding program accessibility will be forwarded to the designated Section 504 coordinator in the AltaPointe Consumer Needs Office at (251) 450-4303.

To request assistance or to file a complaint you may contact the AltaPointe Coordinator of Health Information at (251) 665-2538.

 

NAMI Courses

AltaPointe supports the educational programs of the National Alliance on Mental Illness. Its peer education and support programs help individuals living with mental illness and their families.

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Family-to-Family

Click to visit website

Family-to-Family is a free, 12-week course for families, partners and friends of individuals with serious mental illness.

  • Trained NAMI family members teach the course.
  • All instruction and course materials are free.
  • More than 300,000 family members have graduated from this national program.

Peer-to-Peer

Click to visit website

NAMI Peer-to-Peer program is a free, 10-week peer-led recovery education course open to any person with a serious mental illness. Peer-to-Peer emphasizes recovery from mental illness as a feasible, supportable goal and challenges the prejudgment surrounding these illnesses.

NAMI Basics

Click to visit website

Basics is a six-class program for parents and other caregivers of children and adolescents living with mental illnesses. The NAMI Basics course is taught by trained teachers who are the parent or other caregivers of individuals who developed the symptoms of mental illness prior to the age of 13.

In Our Own Voice (IOOV)

Click to visit website

IOOV offers insight into the hope and recovery possible for people living with a mental illness. Trained individuals living with mental illness lead a brief, yet comprehensive and interactive, presentation about mental illness.

Find out more about these programs at the NAMI Mobile website.

 

Glossary of Mental Health Terminology

Diagnostic and Statistical Manual of Mental Disorders (DSM)

Mental health professionals in the United States use the Diagnostic and Statistical Manual of Mental Disorders (DSM) as the standard classification of mental disorders. It contains a listing of diagnostic criteria for every psychiatric disorder recognized by the U.S. healthcare system.

It is used in settings, such as inpatient, outpatient, partial hospital, consultation-liaison, clinic, private practice, and primary care, and with community populations and by psychiatrists, psychologists, social workers, nurses, occupational and rehabilitation therapists, counselors, and other health and mental health professionals. It is also a necessary tool for collecting and communicating accurate public health statistics about the diagnosis of psychiatric disorders.

Click here for more information about mental disorder classifications as set forth in the DSM. Source for the terminology: SAMHSA terminology definitions

Most Treated Disorders in Adults

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