Grievance Process

You may report any complaint or grievance to any employee of AltaPointe Health. All complaints received will be reported to the Patient Relations Specialist. Representatives can provide pathways for you to pursue explanations, seek assistance, or address grievances.

• If you are not satisfied with the solution, you may request that your complaint be reviewed by the AltaPointe Patient Relations Committee.
• You will receive a response with a possible solution from the AltaPointe Patient Relations Committee within 10 working days.
• If you are not satisfied with the solution offered by the AltaPointe Patient Relations Committee, you may request that your complaint be reviewed by AltaPointe’s Chief Executive Officer. You will receive a response from the Chief Executive Officer within 30 days.

At any time, you may contact the following agencies regarding your complaint/grievance.

If you feel that any of your rights have been violated or if you want further information, you may contact the following:

AltaPointe Health Patient Relations Department | (251) 450-4303

 

Alabama Department of Mental Health Advocacy Office

(800) 367-0955

Alabama Disabilities Advocacy Program

(800) 826-1675

Alabama Department of Human Resources

Baldwin County: (251) 945-2400

Clay County: (256) 346-6800

Coosa County: (256) 377-2000

Mobile County: (251) 450-7000

Randolph County: (256) 357-3000

Talladega County: (256) 761-6600

Washington County: (251) 847-6100

You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.

You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.