You may report any complaint or grievance to any employee of AltaPointe Health. All complaints received will be reported to the Consumer Needs Specialist.
- If you are not satisfied with the solution, you may request that your complaint be reviewed by the AltaPointe Consumer Needs Committee.
- You will receive a response with a possible solution from the AltaPointe Consumer Needs Committee within 10 working days.
- If you are not satisfied with the solution offered by the AltaPointe Consumer Needs Committee, you may request that your complaint be reviewed by AltaPointe’s Chief Executive Officer. You will receive a response from the Chief Executive Officer within 30 days.
At any time, you may contact the following agencies regarding your complaint/grievance.
If you feel that any of your rights have been violated or if you want further information, you may contact the following:
Alabama Department of Mental Health Advocacy Office
(800) 367-0955
Alabama Disabilities Advocacy Program
(800) 826-1675
AltaPointe Health Consumer Needs Department
(251) 450-4303
Alabama Department of Human Resources
Baldwin County: (251) 945-2400
Clay County: (256) 346-6800
Coosa County: (256) 377-2000
Mobile County: (251) 450-7000
Randolph County: (256) 357-3000
Talladega County: (256) 761-6600
Washington County: (251) 847-6100
You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.
You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.
