Our Referral Process

Referral-Process-AdministrationAll referrals to AltaPointe Health − adult or child outpatient services, residential services, BayPointe Hospital, BayView Professional Associates, and EastPointe Hospital − are answered in our call center by specialists 24 hours a day. Phone lines include, (251) 450-2211 or (888) 335-3044. The access to care phone line for BayView Professional Associates is (251) 660-2360.

To provide the best care most efficiently, specialists MUST speak directly with the patient or the parent, in the case of a child patient or guardian. During this call, a professional counselor will conduct a brief assessment to determine the appropriate program, service, or level of care as well as a method of reimbursement for services.

We encourage physicians to call our designated physician and referral phone line with the patient during an office visit. Physicians may call (251) 450-2211 to request that phone number.

Upon intake, patients are asked to sign a release allowing AltaPointe to speak to their primary care physicians if they would like our healthcare professionals to coordinate with their primary care physicians (PCPs).

For patients discharged from either BayPointe Hospital or EastPointe Hospital and who are covered under the Medicaid Patient First plan, AltaPointe will make follow-up appointments with their PCPs.