What to do if you have a problem:

  • If you have a problem with something that happens to you while you are here, tell a grown up right away. Your parents can do this for you, too. Our Consumer Needs Specialist will listen to you and talk with you about the problem. She also may talk to your parents. It is her job to try to find a way to fix the problem. She will tell you about her ideas in about 10 days from the first time you meet her.
  • If you don’t like what she says or her ideas, you can ask the Consumer Needs Committee for help. This group of AltaPointe staff members and one patient will try to come up with other ideas. They will let you know their ideas in about 10 days from the time you meet them.
  • If you don’t like their ideas or what they say to you, you can ask our Chief Executive Officer or other designated administrator for help. You will hear what he thinks in about 30 days.