What to do if you have a problem:

  • If you have a problem with something that happens to you while you are here, tell a grown-up right away. Your parents can do this for you, too.  A  member of our Patient Relations team will listen to you and talk with you about the problem. They also may talk to your parents. It is their job to try to find a way to fix the problem. They will tell you about their ideas in about 10 days from the first time you meet.
  • If you don’t like the response, you can ask Patient Relations for help. This group of AltaPointe staff members and one patient will try to come up with other ideas. They will let you know their ideas in about 10 days from the time you meet them.
  • If you do not like their ideas or what they say to you, you can ask our Chief Executive Officer or other designated administrator for help. You will hear what he thinks in about 30 days.
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