FAQs

This is a complete listing of all our frequently asked questions, listed by subject:

How can a business offer the BayView EAP?

Employers that want to offer their employees a confidential, professional place to receive personal counseling may enter into a contractual agreement with the BayView Employee Assistance Program. BayView EAP provides employers with the appropriate tools to help their employees who are experiencing life problems.

What services are designed for business owners and their employees?

Services offered through BayView include:

  • Screening
  • Assessment
  • Brief solution-focused counseling
  • Crisis intervention
  • Critical incident stress debriefing

Does BayView ever refer patients to other providers?

Yes. BayView’s professional clinicians refer clients to another provider if, after assessment and using best-practice treatment approaches, it is determined that a different level of care is more appropriate. For instance, BayView professionals will refer individuals whose impairment they believe requires a more intensive level of service to another provider.

What are the benefits to employers?

  • Lowers employee absenteeism
  • Reduces labor grievances
  • Helps retain good, productive employees
  • Reduces dollar cost per day by helping employees return to work quickly

Signs/Symptoms an Individual is in Crisis

There are a number of signs and symptoms that may point to an impending crisis for an individual living with a mental illness. The following list includes some behaviors that may indicate the need to ask for help when exhibited:

  • Alcohol or drug use
  • Argumentative
  • Anxious
  • Bizarre behavior
  • Crying
  • Danger to others
  • Danger to self
  • Depressed
  • Erratic behavior
  • Hallucinations
  • Homicidal thoughts
  • Impulsivity
  • Irritability
  • Mood swings
  • Not eating
  • Not sleeping
  • Not taking medications
  • Becomes isolated
  • Paranoid/fearful
  • Restlessness
  • Self-injury/harm
  • Sleeping too much
  • Suicidal thoughts
  • Verbal aggression
  • Wandering

What are the benefits to employees?

  • Offers debriefing sessions for crisis intervention and coping with workplace violence, death or accident
  • Assists employees with work performance issues such as: drug or alcohol problems, other health issues, anger management, marital, family, employee, or supervisor conflicts
  • Provides consultation with supervisors/managers regarding managing problem employees
  • Offers U.S. Department of Transportation-approved Substance Abuse Professional (SAP) Assessment at an additional cost

What is a supervisor’s role with BayView EAP?

When a supervisor sees that an employee has problems that continue and do not improve, the supervisor might consider dismissing such an employee. If the company has contracted for an EAP with BayView, supervisors could refer troubled employees for confidential assessment and short-term counseling instead of resorting to termination. Employers should encourage supervisors to refer employees to the EAP when personal issues begin to affect them negatively. This way the company can assist the employee and hopefully retain a valuable worker.

Will discussions with the counselor be kept confidential?

Yes. We require our counselors and staff to maintain confidentiality. This is an ethical obligation we guarantee to all employees. Every counselor abides by this regulation. Written permission must be given before information can be shared.

If an employee seeks help, is his/her job at risk?

No. Using BayView EAP services will in no way jeopardize job security or promotional opportunities.

What are the payment procedures at BayView?

  • A 24-hour cancellation notice (72-hours for psych testing)  is required if you cannot make your scheduled appointment.
  • A fee will be charged if BayView does not receive a 24-hour appointment cancellation notice (72-hours for psych testing.)
  • Patients must remit all copays, no-show fees and account balances (including required deductibles) at the time of service.
  • BayView expects your account to be settled when you arrive for your appointment, otherwise, you will need to reschedule your appointment.

What insurance covers BayView services?

Most BayView providers are in-network with Blue Cross Blue Shield, United Health Care, Aetna, Cigna, Humana/LifeSync, Value Options (Beach Health), Medicare, Healthsprings, Tricare, American Behavioral, and many national EAP carriers.

Also located in Mobile’s BayView office building is Montlimar Outpatient Services, a program primarily dedicated to adults in Mobile County insured by the Alabama Public Education Employees’ Health Insurance Plan (PEEHIP).

Certain insurance plans limit their coverages to particular credentials. Please check with your insurance company for specific coverages on your plan.

All copayments and deductibles are due at the time of service according to your health insurance plan’s allowable amounts. We require full payment at the time of service when a health insurance plan does not consider BayView “in-network.”

What payment methods are accepted?

BayView accepts cash, checks, Visa, MasterCard, Discover and American Express.

What should I expect when I call?

A specialist will conduct an assessment and screening over the phone. Subsequent appointments may be made at the BayView Professional Associates’ office where you receive your care.

If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe will assist you by making the appropriate referral in the community.

What information will I need to supply?

  • Caller’s Name (and/or name of individual in need of services)
  • Date of Birth
  • Home Address
  • Insurance Information
  • Social Security Number

What questions might I be asked?

  • Have you ever been a patient at AltaPointe?
  • Describe your current signs/symptoms.
  • Are you able to sleep? Is your sleep affected?
  • Have you had an increase or decrease in appetite?
  • Do you believe you are a danger to yourself?
  • Do you believe you are a danger to others?
  • Do you have any risk factors? (Click to view)
    Risk factors may include:
    ­    Hallucinations
    ­    Delusions
    ­    Paranoia
    ­    Family history of substance abuse/mental Illness
    ­    No support system
  • Do you have any involvement with the police or courts?
  • Do you have any medical problems?
  • Are you experiencing any physical or sexual abuse?
  • Do you believe you may have a substance abuse problem?
  • Have you had previous behavioral health counseling or treatment?

What should I bring to my first appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, please complete the Pre-Intake form and bring it with you. You also may be asked to provide or bring the following documents to your appointment:

  • Proof of insurance
  • Proof of residency
  • Medications and medication list
  • Court papers or power of attorney document, if needed
  • Your photo ID (driver’s license, passport, or other government issued ID)
  • Your Insurance Card(s)
  • Your copay and/or deductible amount in full
  • Pre-Intake Form (please complete and bring with you to your first appointment)

How much will EAP services cost an employee?

Zero. In fact, employees are encouraged to use EAP services whenever help is needed or assistance is needed in managing job or family responsibilities. EAP counseling is available for problems that can be resolved in a short time. The number of sessions depends on each particular case and the employer’s contract with BayView. Referrals are made for problems requiring more time.

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