How does CarePointe respond to a crisis call?

If you are experiencing a life-threatening emergency, call 9-1-1.
If you are in a psychiatric crisis situation that is not life-threatening, call CarePointe at (251) 450-2211.

CarePointe is AltaPointe’s crisis phone line where we help patients in urgent situations. Our caring specialists are trained in crisis assessment and de-escalation, and, when necessary, can dispatch a Crisis Response Team. These highly skilled professionals are adept at calmly, patiently guiding a caller through dire situations.

Our Crisis Response Team

Sometimes people need extra help. AltaPointe’s Crisis Response Teams can help you when you are experiencing a time of crisis. Our teams can provide additional services for you during those times by coming to you wherever you are in Mobile County. We want you to contact us if you are experiencing any new or increased signs or symptoms. It is important that you practice coping skills and learn how to avoid a crisis altogether.

What to do if you are in Crisis – Learn More

What are the signs that someone is in a mental health crisis?

There are a number of signs and symptoms that may point to an impending crisis for an individual living with a mental illness. The following list includes some behaviors that may indicate the need to ask for help when exhibited:

alcohol use
being anxious
bizarre behavior
danger to self/others
drug use
erratic behavior
homicidal thoughts
mood swings
not eating
not sleeping
not taking medications
obsessive behavior
sleeping too much
suicidal thoughts
verbal aggression