What can I expect when I call?

Our CarePointe specialists speak directly with you over the phone to determine how they can help you. If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe will assist you by providing the appropriate referral information.

New callers are asked to supply the following information:

  • Caller’s Name (and/or name of individual in need of services)
  • Date of Birth
  • Home Address
  • Insurance Information
  • Social Security Number

So that each caller seeking care receives the best possible service, the CarePointe specialist answering your call may ask questions such as the following:

  • Have you ever been a patient at AltaPointe?
  • Describe your current signs/symptoms.
  • Have you ever had or do you have current thoughts about harming yourself or others?
  • Are there any legal issues that we should be aware of or for which you are seeking assistance?
  • Is your alcohol and/or drug use a concern?
  • Have you had previous behavioral health counseling or treatment?
  • Do you ever see or hear things that others don’t hear or see?