AltaPointe provides a verbal orientation regarding rights, complaint procedures, and responsibilities to each patient upon admission to our programs or as soon as the patient’s condition permits. Legal guardians involved in the care of minors receive a printed copy of these rights. Treatment rights are also posted publicly at all AltaPointe clinics, residences, and hospitals. These documents may be accessed from this page for the convenience of patients and their families.
Patient Relations
Patient Relations is the main resource for patients and their families who have questions or concerns about their experience. Learn more ➧
Patient Rights
Review patient rights for adults, children and teens. Learn more ➧
Health Information Privacy Practices
This notice describes how medical information about our patients may be used and disclosed, and how our patients may access this information. Learn more ➧
Grievance Process
Report a complaint or grievance. Learn more ➧
Report Abuse and Neglect
AltaPointe Health reports incidents where a child, adolescent or vulnerable adult may be a victim of abuse and neglect. Learn more ➧
Patients with Special Needs
Our goal is to ensure accessibility to every service, program and other benefit. Learn more ➧
National School Lunch Program
BayPointe Hospital, a division of AltaPointe Health, announced its policy for free and reduced-price meals for children served in schools under the National School Lunch Program and/or School Breakfast Program. Children… Learn more ➧
Patient Pricing
EastPointe Hospital strives to provide the best possible patient care and believes in pricing transparency. In compliance with the Centers for Medicare and Medicaid Services (CMS) requirements for hospitals to… Learn more ➧
