Five-Star Customer CARE

Five-Star Employee Recognition

Image of AltaPraise logo and past stars

AltaPraise is AltaPointe’s employee recognition program that allows anyone – patients, coworkers, family members or others – to recognize an AltaPointe staff member or group who has shown exceptional customer service performance.

Submitting an AltaPraise is easy. The two most convenient ways to submit an AltaPraise are by completing an online submission form or a handwritten card. Cards and collection boxes are located at the main offices of AltaPointe.

Click a title below to review information.

What is AltaPraise?

AltaPointe values staff members who display exceptional customer service. It established the AltaPraise Rewards & Recognition program to demonstrate to these staff members how important they are to the success of this organization.

What information is required on the AltaPraise?

An “AltaPraise” should include details of specific and exceptional customer service performed by a particular staff member or group. This service should exceed the expectations set forth in the 5SCC Standards of CARE. Only completed AltaPraise cards/forms can be accepted.

The AltaPraise should describe how the AltaPointe staff member or group demonstrated at least one of the 5SCC Standard of CARE attributes that include being compassionate, accountable, respectful and encouraging. The Office of Public Relations processes each AltaPraise and makes sure the staff member or group being praised receives their AltaPraise.

Supervisors are expected to recognize AltaPraise recipients in front of their peers when they receive an AltaPraise. Recipients also are acknowledged in AltaNews, AltaPointe’s employee newsletter, and on AltaLink, our intranet. In 2010, AltaPointe began a tradition. Each year, the Five -Star Committee and the administration review all of the previous year’s AltaPraise submissions to select employees that have shown exceptional service. At the Annual Meeting, those chosen employees receive special recognition as Stars of the Year with one being named Shining Star of the Year. That tradition continues each winter.

How can I submit an AltaPraise?

Submitting an AltaPraise is easy. The two most convenient ways to submit an AltaPraise are via a handwritten card or an online submission form. Cards and collection boxes are located at the main offices of AltaPointe. To submit an AltaPraise online click on the submit button above. A completed card, or electronic form, should include a detailed description of an AltaPointe employee’s exceptional customer service performance.

Who may submit an AltaPraise?

AltaPraise, which means “highest praise,” encourages patients, family members, co-workers and all other customers to recognize an AltaPointe staff member or group for exceptional customer service by submitting an AltaPraise. Anyone may submit an AltaPraise.