Five-Star Customer CARE

Meet the AltaPointe Stars

AltaPointe is proud to recognize these employees through its AltaPraise program. Since the program began in 2009, more than 2,600 AltaPraises have been submitted patients, their families and coworkers.

2016 AltaPointe Stars of the Year

 

Each year one of the stars of the year is chosen as “AltaPointe’s Shining Star.” It’s our equivalent of an employee of the year. The following staff members have received that highest praise and make up the AltaPointe Shining Star Hall of Fame.

 

Eddie Pratt, AltaPointe 2016 Star of the Year

Eddie Pratt is the assistant coordinator for children’s day treatment services in Baldwin County. He’s praised for being compassionate and encouraging to the kids in his care…kids who struggle with difficult situations and emotional problems.

“When he comes in the building they calm down…they almost see him as a father figure, but in a healthy way. He brings normalcy and calmness to these kids that a lot of them do not have. I have known Eddie for years, and he has always been a caring person who really embraces the opportunity to get to know a kid. Eddie is a star,” Anne Chipman, assistant director of Children’s Outpatient Services.

Cheryl McCalmonCheryl McCalmon, AltaPointe 2015 Star of the Year

AltaPointe’s Shining Star for 2014 was Cheryl McCalmon, behavioral aide Adult Residential Services in Baldwin County.  McCalmon is praised for delivering compassionate, accountable, respectful and encouraging Five-Star Customer Care.

“Cheryl’s approach to care for our residents is extraordinary,” David Beech, director of adult residential services, said. “She embodies all of the five-star standards and goes the extra mile to make our residents feel at home. She encourages them, and always puts their needs first.”

 

Anne Chipman PortraitAnne Chipman, AltaPointe 2014 Star of the Year

AltaPointe’s Shining Star for 2014 was Anne Chipman, assistant director of Children’s Outpatient Services in Fairhope. Chipman is praised for her courage in the face of change and positive attitude during the AltaPointe-Baldwin County Mental Health merger. Her ability to be flexible, collaborative, as well as her belief in teamwork, is the star quality others recognized.

“Anne Chipman has always been a true delight to work with,” Robin Riggins, executive director of community mental health, said. “She is always responsive to all causes and has a positive and practical approach.”

 

Roylyn-foliage-backdropRoylyn Chaney, AltaPointe 2013 Star of the Year

Roylyn Chaney is always on the move. Chaney is the facilities projects manager. He really goes the distance to deliver Five-Star Customer Service. Chaney is praised for seeking out vendors that will help reduce costs to the hospitals, and provides support when emergencies occur.

“Roylyn is a great representative of our department. He does everything with a smile on his face and without question. If something can’t be done he will tell you and tell you other ways to fix the problem,” Robert Carlock, AltaPointe Environment of Care director, said.

 

Cella-Walker_0092Cella Walker, AltaPointe 2012 Star of the Year

AltaPointe’s Shining Star for 2012 was Cella Walker, AltaPointe Performance Improvement Assistant Director of Consumer Needs/Training and Education. Walker is described as the epitome of customer service who exudes a calm, cool and collected demeanor.

“She is a champion advocate,” Sherill Alexander, PI director, said. “She ensures that our consumers’ and caretakers’ feedback is heard and considered. She is a pleasure to work with.”

 

Cynthia-FosterCynthia Foster, AltaPointe 2011 Star of the Year

AltaPointe’s Shining Star for 2011 was Cynthia Foster, case manager in AltaPointe Adult Outpatient Services. Foster oversees individuals living in semi-independent settings and is described as the life support for her consumers.

Megan Griggs, AltaPointe Adult Outpatient Director, said, “So many of her consumers have little or no family nearby, and they rely completely on Cynthia. She does an amazing job keeping them as healthy as possible.”

 

Fay-SchreiberFairlie Schreiber, AltaPointe 2010 Star of the Year

The first AltaPraise Shining Star of the year was Fairlie “Fay” Schreiber, an AltaPointe Adult Outpatient Services Therapist. Schreiber received the honor in 2010. She has been with AltaPointe for more than three decades.

“Fay is absolutely the hallmark of what a social worker is meant to be,” Julie Bellcase, AltaPointe Chief of Staff, said. “She exemplifies how a patient should be treated.”

The following individuals have been selected as AltaPointe Stars.