Five-Star Customer CARE

What is Five-Star Customer CARE?

AltaPointe established its Five-Star Customer CARE program to embody AltaPointe’s commitment to strengthening and continually improving customer-focused service. AltaPointe’s administration and board of directors believe that each staff member should exhibit exceptional customer service performance with every interaction, every day.

“Five-Star” empowers staff members by providing them with training, and written standards of CARE.

We encourage our staff members to embrace the AltaPointe standards of CARE: Compassionate, Accountable, Respectful and Encouraging which define how staff members work and serve all customers.

Five-Star Training

Our staff members are introduced to the Five-Star program during AltaPointe’s new-hire orientation. This initial training builds an understanding of the service concept and helps to create a service excellence culture.

Five-Star Standards

The Five-Star Customer CARE Standards of CARE help employees understand AltaPointe’s expectations for interaction with customers. AltaPointe employees receive printed copies of the 5SCC Standards. 5SCC encourages each employee to adhere to these expected behaviors and to practice them diligently. AltaPointe’s ongoing commitment to and application of 5SCC standards ensures a more pleasant and professional environment for employees and all other customers.

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Click a title to learn more about the Five-Star program.

You have duties too. You should:

Respect other people. Talk to your staff. Not touch other people in the wrong way. Not run away. Not break things. Take your medicine. Not hurt other people or fight. Go to school. Follow the rules. Join in activities. Do your chores. Learn more

10 tips for how to promote good mental health this summer

  The weather isn’t the only thing changing this summer season. With the warm breeze, comes an opportunity for you to improve your mental health. We live in a demanding and busy world – so this summer, take some time to assess and strengthen your mental health. Try our ten tips to promote good mental… Learn more

About your medicine. You have the right to:

Take medicine only if the doctor says you should. Know about your medicine and how it can make you feel better. Not take the medicine unless a judge says you have to. Learn more

About your medicine. You have the right to:

Take medicine only if the doctor says you should. Know about your medicine and how it can make you feel better. Not take the medicine unless a judge says you have to. Learn more

About your treatment. You have the right to:

Be safe from harm while you are here. Have your record kept private unless there is an emergency. Learn more

About your treatment. You have the right to:

Be safe from harm while you are here. Have your record kept private unless there is an emergency. Learn more

Adjustment Disorder

Adjustment Disorder is defined as an emotional behavioral reaction to an identifiable stressful event or change in a person’s life. The event or change is considered to be maladaptive or somehow not an expected healthy response to the event or change. Symptoms generally lessen as the stress diminishes or as the person adapts to the… Learn more

Ageism in Medicine Must Stop, Experts Say

  Ageism is not only prevalent in society, it’s also widespread in medical education and in the clinic. This situation, say leading experts, results in substandard care and poor outcomes for older patients. A symposium here at the American Association for Geriatric Psychiatry (AAGP) 2018 Annual Meeting focused on this problem and possible solutions. Kirsten… Learn more

AltaPointe Health, Cheaha Regional Mental Health Center join forces

Merger:  AltaPointe Health, Cheaha Regional Mental Health Center join forces Patients can expect better access to services and a broader continuum of care The merger of AltaPointe Health and Cheaha Regional Mental Health Center (CRMHC) became official, Aug. 1, 2016, making AltaPointe the largest and most comprehensive behavioral healthcare provider in the state. This is… Learn more

AltaPointe Helps Keep Mobile Beautiful

 Twenty AltaPointe Health employees labored Saturday morning June 13 under an overcast sky, enduring 98 percent humidity with only a hint of a breeze, to help Keep Mobile Beautiful. They set aside personal errands and obligations to pick up trash discarded along public roads. Joined by a few of their family members, the volunteers donned… Learn more

AltaPointe psychiatrist encourage screening for autism as early as 18 months of age

  The month of April is set aside to promote autism awareness.  Autism spectrum disorder (ASD) is a developmental disability that can cause social, communication, and behavioral challenges. The Centers for Disease Control’s Autism and Developmental Disabilities Monitoring (ADDM) Network estimates 1 in 68 children are diagnosed with autism spectrum disorder each year. Edgar Finn,… Learn more

AltaPointe safeguards Protected Health Information

AltaPointe has a legal duty to safeguard your Protected Health Information (PHI). This PHI includes information that can be used to identify you. It is information that we have created or reviewed about your past, present or future health conditions. It contains what healthcare we have provided to you or the payment history on healthcare… Learn more

Antisocial Personality

A personality style beginning in childhood that involves a behavior pattern that seriously violates the rights of others. Individuals with this disorder are irresponsible in their work, school, finances, and personal relationships. [more…] Learn more

Antisocial Personality Disorder

A condition characterized by antisocial behavior (such as lying, stealing, and sometimes violence), lack of social emotions (guilt and shame), and impulsivity. [more…] Learn more

Anxiety Disorder

Everyone knows what it’s like to feel anxious, the “butterflies” in your stomach before that first date, the “jitters” before giving a speech, the sweaty palms or racing heartbeat that often accompany challenging or dangerous situations. These feelings are normal. But what if you were to find yourself feeling anxious most of the time instead… Learn more

Anxiety Disorders

Anxiety disorders have multiple physical and psychological symptoms, but all have in common feelings of apprehension, tension, or uneasiness. Among the anxiety disorders are panic disorder, agoraphobia, obsessive-compulsive disorder, posttraumatic stress disorder, and generalized anxiety disorder. The different types of anxiety disorders are: Panic Disorder Those suffering from panic disorder experience reoccurring and unexpected panic… Learn more

Anxiety Disorders

Anxiety disorders cause individuals to feel excessively frightened, distressed and uneasy during situations in which most others would not experience these symptoms. Left untreated, these disorders can dramatically reduce productivity and significantly diminish an individual’s quality of life. Anxiety disorders in children can lead to poor school attendance, low self-esteem, deficient interpersonal skills, alcohol abuse,… Learn more

Are Purchase Orders required for payment of goods and services?

Yes.  AltaPointe requires that a valid purchase order be issued prior to the delivery of goods or services from every vendor, with the exception of routine orders. Learn more

Attention Deficit Hyperactivity Disorder (ADHD)

ADHD is one of the most common behavioral disorders among children. Between 3 percent and 5 percent of all children may suffer from this condition. It is characterized by a persistent pattern of inattention and/or hyper activity and/or impulsivity that occurs in academic, occupational or social settings. It is best defined as a condition where… Learn more

Before receiving services provided by AltaPointe, you have the right to:

Give your written consent for treatment. Withhold consent for treatment. Be provided a copy of these consents. Learn more

Behavior Disorders

Many terms are used interchangeably to classify children who exhibit extreme or unacceptable chronic behavior problems. These children lag behind their age mates in social development and are often isolated from others either because they withdraw from social contact or because they behave in an aggressive, hostile manner. Behavior disorders result from persistent negative social… Learn more

Bi-Polar Disorder

Bipolar disorder, also known as manic-depression is a type of mental illness that involves a disorder of affect or mood. The person’s mood usually swings between overly “high” or irritable to sad and hopeless, and then back again, with periods of normal mood in between. The high (manic) mood associated with manic-depression is sometimes a… Learn more

Bipolar Disorder

Bipolar disorder, also known as manic-depression is a type of mental illness that involves a disorder of affect or mood. The person’s mood usually swings between overly “high” or irritable to sad and hopeless, and then back again, with periods of normal mood in between. The high (manic) mood associated with manic-depression is sometimes a… Learn more

Borderline Personality Disorder (BPD)

Symptoms of BPD Mood swings Periods of intense depression, irritability, and/or anxiety lasting from a few hours to a few days Inappropriate, intense or uncontrolled anger Impulsiveness in spending, sex, substance use, shoplifting, reckless driving, or binge eating Recurring suicidal threats or self-injurious behavior Unstable, intense personal relationships Extreme black-and-white views of people and experiences,… Learn more

Case management

Practice in which the service recipient is a partner in his or her recovery and self-management of mental illness and life. Learn more

Changes to our privacy practices

We reserve the right to change the terms of our practices and to make the new provisions effective for all individually identifiable health information (medical records) that we maintain. If we change our information practices, we will have the revised notice available in the therapist’s office as well as have a supply available in the… Learn more

Children at BayPointe Hospital hear from a community superhero

Not all superheroes wear capes. Children at BayPointe Hospital experienced that first hand when meeting Corporal Joshua Jones of the Mobile Police Department. Jones spoke to participants of BayPointe Hospital’s Spring Break camp. Throughout the year, BayPointe School host camps including a camp for Mardi Gras, Christmas, Spring and Summer breaks. “We offer camp anytime… Learn more

Clinical

In the mental health field, clinical refers to professionals who interact with patients in order to arrive at a diagnosis and treatment. Several states offer variations on licensing to differentiate between those who are educated in a field, and those who are trained to interact and counsel with clients. The addition of the term, “clinical,”… Learn more

Clinical Model

Our clinical model of care helps individuals living with serious mental illness, emotional disturbance, intellectual disability, and substance abuse issues obtain the treatment and skills they require to succeed. Learn more

Co-occurring/comorbidity

In general, the existence of two or more illnesses-whether physical or mental-at the same time in a single individual. In this chapter, comorbidity specifically means the existence of a mental illness and a substance abuse disorder or a mental and a physical illness in the same person at the same time. Learn more

Conduct Disorder

A persistent pattern of behavior that involves violation of the rights of others (disobedience, destructiveness, jealousy, boisterousness, and inadequate feelings of guilt). The pattern is seen at home, school, and in the community. Verbal and physical aggression are key features of conduct disorder. See also behavior disorders/emotional disturbance and oppositional-defiant disorder. Learn more

Confidentiality of alcohol and drug abuse records

The confidentiality of alcohol and drug abuse records maintained by this organization is protected by federal law and regulations. Generally, the program may not communicate to a person outside the program that you attend the program or disclose any information identifying you as an alcohol or drug abuser unless one of the following conditions is… Learn more

Consumer

Any person using mental health services. Learn more

Contacts that can assist with discrepancies or complaints

You may submit in writing a request for review of any discrepancy or complaint under HIPAA to any of the following: Director, Office of Civil Rights US Department of Health & Human Services 61 Forsyth St., SW – Suite 31370 Atlanta, GA 30323 (404) 562-7858 or (404) 562-7884 Consumer Needs Department AltaPointe Health 5750-A Southland… Learn more

Contacts that can assist with questions about your rights

  If you feel that any of your rights have been violated or if you want further information, you may contact the following: Alabama Department of Mental Health Advocacy Office (800) 367-0955 Alabama Department of Human Resources (251) 450-1800 Alabama Disabilities Advocacy Program (800) 826-1675 AltaPointe Health Consumer Needs Department (251) 450-4303 You may contact… Learn more

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following: Alabama Department of Mental Health Advocacy Office (800) 367-0955 Alabama Department of Human Resources (251) 450-1800 Alabama Disabilities Advocacy Program (800) 826-1675 AltaPointe Health Consumer Needs Department (251) 450-4303 You may contact the… Learn more

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following: Alabama Department of Mental Health Advocacy Office (800) 367-0955 Alabama Department of Human Resources (251) 450-1800 Alabama Disabilities Advocacy Program (800) 826-1675 AltaPointe Health Consumer Needs Department (251) 450-4303 You may contact the… Learn more

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following: Alabama Department of Mental Health Advocacy Office (800) 367-0955 Alabama Department of Human Resources (251) 450-1800 Alabama Disabilities Advocacy Program (800) 826-1675 AltaPointe Health Consumer Needs Department (251) 450-4303 You may contact the… Learn more

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following: Alabama Department of Mental Health Advocacy Office (800) 367-0955 Alabama Department of Human Resources (251) 450-1800 Alabama Disabilities Advocacy Program (800) 826-1675 AltaPointe Health Consumer Needs Department (251) 450-4303 You may contact the… Learn more

Credentials

AltaPointe’s clinical staff members meet the appropriate Alabama State Department of Mental Health and other professional certification and licensure requirements. All medical staff members, including physicians, physician assistants, nurse practitioners, registered nurses and licensed practical nurses, possess licensure and/or certification from appropriate state and/or professional agencies. Learn more

Cultural competence

A group of skills, attitudes, and knowledge that allows persons, organizations, and systems to work effectively with diverse racial, ethnic, and social groups. Learn more

Decompensation

A process that was formally stable has become unstable, leading to failure Learn more

Depression

A state of low mood that is described differently by people who experience it. Commonly described are feelings of sadness, despair, emptiness, or loss of interest or pleasure in nearly all things. Depression also can be experienced in other disorders such as bipolar disorder (manic-depressive disorder). Learn more

Depression

Depression has a variety of symptoms, but the most common is a deep feeling of sadness. People with depression may feel tired, listless, hopeless, helpless, and generally overwhelmed by life. Simple pleasures are no longer enjoyed, and their world can appear dark and uncontrollable. Emotional and physical withdrawal is a common response of depressed people…. Learn more

Diagnosable mental illness

Includes all people with a mental illness in a specified population group, whether or not they have received a formal diagnosis from a medical or mental health professional. Learn more

Does BayView ever refer patients to other providers?

Yes. BayView’s professional clinicians refer clients to another provider if, after assessment and using best-practice treatment approaches, it is determined that a different level of care is more appropriate. For instance, BayView professionals will refer individuals whose impairment they believe requires a more intensive level of service to another provider. Learn more

Eating Disorders

Eating disorders are characterized by severe disturbances in eating behavior. Anorexia Nervosa is characterized by a refusal to maintain a minimally normal body weight. Bulimia Nervosa is characterized by repeated episodes of binge eating followed by compensatory behaviors such as self-induced vomiting, misuse of laxatives, diuretics, and other medications; fasting; or excessive exercise. In both… Learn more

Effective Coping Skills

Ask for help Be patient and understanding of yourself and others Clean or organize your house, apartment or room Cook or bake Breathe deeply Do something just for fun Draw, paint or color Exercise, go for a walk Find a quiet place Journal or write letters Listen to calming music Meditate or pray Participate in… Learn more

Electronic Medical Records Management

Simply put, EMR is a digital version of a patient’s chart containing all the current and relevant medical, psychiatric and medication history. With our secure EMR system, doctors can access and share treatment data at the click of a mouse. EMR improves the diagnosis, treatment and speed of care delivery. As a leader in healthcare… Learn more

Examples of disclosures for treatment, payment and health operations

We will use your health information for treatment (for example): Information obtained by a doctor, nurse or other mental health professional will be recorded in your record and used to determine the course of treatment that will work best for you. Any service provided to you will be documented in the record. We will use… Learn more

Expanded Intensive Outpatient Treatment for Co-Occurring Disorders

Designed for patients with mental health issues and substance abuse problem, this treatment addresses these entwined issues with an integrated treatment plan developed to effectively treat both disorders concurrently. Pregnant women always receive priority. This program is offered in Mobile. Office hours: 8 a.m. to 4:30 p.m. – Monday through Friday Group sessions: 8:30 a.m…. Learn more

Facts about your care. You have the right to be told:

What your illness is and what the doctor thinks is the best way to treat it. How long your treatment will last. The cost of your treatment, what part your insurance will pay, and if there are any limits on your treatment. The rules about behavior in the program. Learn more

Facts about your care. You have the right to:

Be told what your illness is and what the doctor thinks is the best way to treat it. Be told how long your treatment will last. Be told the cost of your treatment, what part your insurance will pay and if there are any limits on your treatment. To be informed of the nature of… Learn more

Facts about your care. You have the right to:

Know why you are here and what the doctor thinks is the best way to help you. Know how long you have to stay here. Not be secluded or restrained unless a doctor says so. Learn more

Facts about your care. You have the right to:

Know why you are here and what the doctor thinks is the best way to help you. Know how long you have to come here. Not to be secluded or restrained unless a doctor says so. Learn more

Facts about your care. You have the right to:

Be told what your illness is and what the doctor thinks is the best way to treat it. Be told how long your treatment will last. Be told the cost of your treatment and what part your insurance will pay, and if there are any limits on your treatment. Be told the rules about behavior… Learn more

Facts about your medicine. You have the right to:

Take medicine only if ordered by a doctor. Be told about your medicine, including information about any side effects that you may expect and how the medicine will help you. Refuse to take any medicine, unless your care and treatment has been ordered by the court. Learn more

Facts about your medicine. You have the right to:

Take medicine only if ordered by a doctor. Be told about your medicine, including information about any side effects you may expect and how the medicine will help you. Be informed of any appropriate and available alternative treatments, services, and/or providers. Refuse to take any medicine, unless your care and treatment has been ordered by… Learn more

Facts about your medicine. You have the right to:

Take medicine only if ordered by a doctor. Be told about your medicine, including information about any side effects you may expect and how the medicine will help you. Refuse to take any medicine, unless your care and treatment has been ordered by the court. Learn more

For more information or to report a problem

If you have questions and would like additional information, you may contact the Consumer Needs Specialist at (251) 450-4303. If you believe your privacy rights have been violated, you can file a complaint with the Consumer Needs Specialist at AltaPointe Health or with the US Secretary of Health & Human Services. There will be no… Learn more

Forensic Psychiatry

Forensic psychiatry is the area of psychiatry related to the law and the legal system. Forensic psychiatrists are trained on both civil and criminal court cases and perform services such as giving expert testimony about issues related to mental health and psychopharmacology, evaluating competency, determining whether a defendant is able to plea not guilty by… Learn more

Getting help from others. You have the right to:

Get a second opinion, at your expense. File a complaint and get an answer to your complaint about services or treatment. Talk to an attorney. Have contact with the court system. Talk to a pastor or minister and to worship in the faith of your choice. Access protective services. Pray, if you want to. Get… Learn more

Getting help from others. You have the right to:

Get a second opinion, at your expense. Talk to an attorney. Have contact with the court system. Access protective services. Pray, if you want to. Not be put into isolation or restrained or put on drugs unless as a part of your treatment. Refuse to do any work that would financially benefit AltaPointe Health. Formulate… Learn more

Getting help from others. You have the right to:

Get a second opinion, at your expense. File a complaint and get an answer to your complaint about services or treatment. Talk to an attorney. Have contact with the court system. Talk to a pastor or minister and to worship in the faith of your choice. Access protective services. Pray if you want. Get proper,… Learn more

Has Mental Health First Aid been replicated in other countries?

Yes. To date, it has been replicated in Cambodia, Canada, England, Finland, Hong Kong, Japan, New Zealand, Northern Ireland, Scotland, Singapore, South Africa, Thailand, and Wales in addition to the United States. Learn more

Have consumers of mental health or addictions services contributed to the development of Mental Health First Aid?

Yes. In fact, one of the original founders of the program in Australia is a consumer. Here in the United States, the National Council continually consults with mental health consumers to ensure the program content accurately reflects consumer experiences and perspectives. Consumers have maintained an active voice in focus groups, aided development of the training… Learn more

Homeless Management Information System (HMIS)

AL-501 CoC Public Notice We collect personal information directly from you for reasons that are discussed in our privacy statement. We may be required to collect some personal information by law or by organizations that give us money to operate this program. Other personal information that we collect is important to run our programs, to… Learn more

Homeless person

A person who lacks housing. The definition also includes a person living in transitional housing or a person who spends most nights in a supervised public or private facility providing temporary living quarters. Learn more

How can a business offer the BayView EAP?

Employers that want to offer their employees a confidential, professional place to receive personal counseling may enter into a contractual agreement with the BayView Employee Assistance Program. BayView EAP provides employers with the appropriate tools to help their employees who are experiencing life problems. Learn more

How can I find out what positions are currently available?

You will find a complete listing of open positions by clicking “Apply Online” on this page. Learn more

How can I learn more about Mental Health First Aid?

AltaPointe schedules training sessions daily. To learn how to participate in Mental Health First Aid training in Mobile, call (251) 450-4340. Learn more

How can I submit an AltaPraise?

Submitting an AltaPraise is easy. The most convenient way to submit an AltaPraise is an online submission form. To submit an AltaPraise online click on the submit button above. An electronic form should include a detailed description of an AltaPointe team’s exceptional customer service performance. Learn more

How do I apply for a position at AltaPointe?

Follow the instructions for applying in the “Careers” section of this website. Select the “Online Application” option. Choose from our listing of open positions and click on the Apply Now button. Learn more

How do I find a Mental Health First Aid course near me?

Search our database for up and coming courses near you here. Learn more

How do I make my first appointment?

Call CarePointe at (251) 450-2211 to speak to one of our specialists, who will gather some basic information over the phone to set up the appropriate services. Subsequent appointments may be made at the AltaPointe location where service is received. Learn more

How do I pay for services?

AltaPointe accepts most major commercial insurance as well as All Kids, Medicaid and Medicare. We also provide services to people who are uninsured, depending on their symptoms and needs. For patients who meet the criteria, financial assistance and/or a reduced fee schedule may be available. For first-time patients, our well-informed CarePointe specialists can help you… Learn more

How do I schedule an appointment?

To make a first‑time appointment, please call (251) 660-2360 or (888) 335-3044 between the hours of 8 a.m. and 4:30 p.m. during a regular workday. Specialized evening services may be offered that you may discuss with your provider at your first appointment. Learn more

How do I schedule an appointment?

To make your first appointment at BayView, call CarePointe at (251) 660-2360 or (888) 335-3044. For an appointment at one of AltaPointe Health other programs, call (251) 450-2211. Between the hours of 8 a.m. and 4:30 p.m. each weekday, our specialists screen patients to determine their needs, schedule appointments, handle hospital referrals and connect callers… Learn more

How does CarePointe respond to a crisis call?

If you are experiencing a life-threatening emergency, call 9-1-1. If you are in a psychiatric crisis situation that is not life-threatening, call CarePointe at (251) 450-2211. CarePointe is AltaPointe’s crisis phone line where we help patients in urgent situations. Our caring specialists are trained in crisis assessment and de-escalation, and, when necessary, can dispatch a… Learn more

How does the application process work?

You create a profile and attach your resume and then apply to jobs of interest. All applications are reviewed. We will call you for an interview if your qualifications meet our requirements and you are a preferred candidate for the position. You will be contacted by an HR representative if you are selected for an… Learn more

How many days does it take to complete the Mental Health First Aid program?

The Mental Health First Aid program runs 8 hours and may be offered in a variety of formats. Most often, it is conducted as a one-day seminar or two half-day sessions. Learn more

How much will EAP services cost an employee?

Zero. In fact, employees are encouraged to use EAP services whenever help is needed or assistance is needed in managing job or family responsibilities. EAP counseling is available for problems that can be resolved in a short time. The number of sessions depends on each particular case and the employer’s contract with BayView. Referrals are… Learn more

If an employee seeks help, is his/her job at risk?

No. Using BayView EAP services will in no way jeopardize job security or promotional opportunities. Learn more

If I’m offered a job, what will I be required to do?

Submit proof of authorization to hold employment in the United States. Pass a pre-employment physical, including a drug screen, prior to beginning work. Attend a new employee orientation Learn more

If you are getting care in a residential setting, you also have the right to:

Get healthy meals. Have your own things and your own clothes. Not do any work that otherwise we would have to pay for. Go to public school every day. Pray if you want to. We cannot make you pray. See a doctor or a dentist if you need to. Have visitors, send mail, and make… Learn more

Intensive Outpatient Services (Oasis)

Geared toward the working patients, this program meets four times a week and consists primarily of group counseling sessions designed to promote a life free from addiction. Pregnant women always receive priority. Office hours: 10 a.m. to 8 p.m. – Monday, Tuesday, Wednesday 9 a.m. to 7 p.m. – Thursday Group sessions: 5:30 p.m. to… Learn more

Intensive Outpatient Services for Women

Designed specifically for women, this program meets three times a week and consists primarily of group counseling sessions designed to promote a life free from addiction. Pregnant women always receive priority. Office Hours: 8 a.m. to 4:30 p.m. – Monday through Friday Group Sessions: 8:30 a.m. to 11:30 a.m. – Monday, Tuesday, Thursday Learn more

Is there evidence to support the effectiveness of the program?

Yes, in fact, the strong evidence base is the very reason the National Council selected this particular program. Five published studies in Australia show that the program saves lives, improves the mental health of the individual administering care and the one receiving it, expands knowledge of mental illnesses and their treatments, increases the services provided… Learn more

James Smith

When 36-year-old James Smith was a little boy, he dreamed of becoming a professional soccer player. Today, he dreams of recovery from mental illness and being well enough to leave the AltaPointe group home where he lives. “I haven’t felt depressed in a really long time,” Smith shared. “My goal is to go home and… Learn more

Journey to Recovery

I am currently a consumer with a mental health disorder. For over ten years I have dealt with the ups and downs of dealing with the mental health disorder. I often refer to another lesson and story in life when telling my own story and how I overcame these obstacles. There is a phrase that… Learn more

Journey to Recovery

During the late teenage years, I encountered challenges where I experienced a combination of mental health disorders. I am currently going through the recovery process. With the onset of these disorders, I have been challenged with something I feel that is of great importance to many individuals, which would be functioning with a standard of… Learn more

Journey to Recovery

In my early teenage years I was faced with the onset of a mental health disorder. I am currently a consumer of a local mental health facility. Upon diagnosis things were very confusing. Not knowing what to expect or what to do. Life for me became a challenge. The attitudes of my peers changed because… Learn more

Journey to Recovery

I am currently recovering from a mental health disorder. My recovery is an ongoing process. I lost my father a few years ago and immediately my therapist and those who support me in the recovery process helped me to cope and go through the grieving process. I am reminded that for anyone, not just me,… Learn more

Journey to Recovery

It feels like a longing feeling in your gut. Like missing a relative who was never good to you, an abusive boyfriend and the relationship has got to end. Because after all, addiction is not a friend. It feels like your mouth is watering for a food that makes you sick. Saying yes to something… Learn more

Journey to Recovery

I am currently a consumer with a mental health disorder. For over ten years I have dealt with the ups and downs of dealing with the mental health disorder. I often refer to another lesson and story in life when telling my own story and how I overcame these obstacles. There is a phrase that… Learn more

Journey to Recovery

At 12, I was faced with a tragedy that no one should ever have to endure — sexual abuse. At a devastatingly young age my innocence was stripped from me. I was left scared, confused, and very much alone to deal with the aftermath. Over the next few years, I sank into a deep depression… Learn more

Journey to Recovery

Ringing in a new year as a patient in a psychiatric hospital isn’t something I ever dreamed I would do. Yet, when I realized I needed serious help, I voluntarily admitted myself into EastPointe Hospital in Daphne on Dec. 31. I had a setback after the death of my wife, and I started drinking again,… Learn more

Journey to Recovery

When I answered the phone, my teenaged son, Patrick, was at school and sounded agitated. He told me he felt like everybody had turned against him and that everybody was talking behind his back. That conversation marked the first signs of Patrick’s schizophrenia and a life I describe as being like a roller-coaster ride full… Learn more

Journey to Recovery

Hi. I came to BayPointe Hospital in May 2015. When I first got here I did not think that I belonged here. As time went by I realized that there was a purpose. In the beginning, I had a lot of issues with getting along with my peers. Once the summer came and I had… Learn more

Journey to Recovery

I am 60 years old and was just recently diagnosed with bipolar 2, although I have been having episodes since I was in my teens. Back then, I just called them my ‘crazy times.’ I first sought therapy when I was 21 years old. Although my therapist put her heart and soul into helping me,… Learn more

Journey to Recovery

Ringing in a new year as a patient in a psychiatric hospital isn’t something I ever dreamed I would do. Yet, when I realized I needed serious help, I voluntarily admitted myself into EastPointe Hospital in Daphne on Dec. 31. I had a setback with the death of my wife and I started drinking again… Learn more

Journey to Recovery

I am currently in recovery from a mental illness. My recovery is an ongoing process. I lost my father a few years ago and immediately my therapist and those who support me in the recovery process helped me to cope and begin the grieving process. I am reminded that for anyone, not just people with a… Learn more

Journey to Recovery

In my early teenage years I was faced with the onset of a mental health disorder. I am currently a consumer of a local mental health facility. Upon diagnosis things were very confusing. I did not know what to expect or what to do. Life for me became a challenge. The attitudes of my peers… Learn more

Journey to Recovery

At 12, I was faced with a tragedy that no one should ever have to endure – sexual abuse. At a devastatingly young age, my innocence was stripped from me. I was left scared, confused, and very much alone to deal with the aftermath. Over the next few years, I sank into a deep depression… Learn more

Journey to Recovery

What it’s like living with depression I think a lot about the fact that people who don’t live with mental health conditions really don’t have a clue about what the experience is like for those of us who do. I thought I would dedicate this to trying to help people to understand what it is… Learn more

Juvenile justice facility

Includes detention centers, shelters, reception or diagnostic centers, training schools, ranches, forestry camps or farms, halfway houses and group homes, and residential treatment centers for young offenders. Learn more

Let us help you find the right employee

We can do so much more than a “help wanted” ad. After learning about your business needs, AltaPointe’s dedicated Supported Employment team will help you find the right candidate, saving you time, and we’ll continue our support after hire, for as long as you would like. It’s not just about finding an employee. It’s about… Learn more

Let us help you with your job search

  At AltaPointe, we strive to develop different competitive employment opportunities; all while providing the support you need to grow your skills and confidence, make new friends, earn some money and thrive in your job! Our trained employment specialists will guide you through every step of the employment process helping to eliminate any undue stress…. Learn more

Making decisions about your care. You have the right to:

Have a treatment plan set up for your needs and to have it reviewed on a regular basis. Help plan your treatment and have your family participate, if you want. Get your treatment in the place that is the least restrictive for you. Refuse any treatment unless it has been ordered by a court.   Learn more

Making decisions about your care. You have the right to:

Have a treatment plan set up for your needs and to have it reviewed on a regular basis. Receive services based on your treatment plan and be provided with appropriate information to facilitate decision making regarding treatment. Help plan your treatment and have your family participate if you want. Express your preference of provider. Refuse… Learn more

Making decisions about your care. You have the right to:

See your record. Help plan your treatment. Get your treatment in the place that least restricts you. Not have any treatment unless the judge says you have to. Learn more

Making decisions about your care. You have the right to:

See your record. Help plan your treatment. Get your treatment in the place that least restricts you. Not have any treatment unless the judge says you have to. Learn more

Making decisions about your care. You have the right to:

Have a treatment plan set up for your needs and to have it reviewed on a regular basis. Help plan your treatment and have your family participate if you want. Get your treatment in the place that is the least restrictive for you. Refuse any treatment unless it has been ordered by a court.   Learn more

Medication-Assisted Treatment

Medication-assisted treatment (MAT) helps people living with opioid addiction reclaim their lives. Most people need help to change addictive behavior into non-addictive, healthful patterns. Through its outpatient MAT program, AltaPointe professionals work with individuals who meet criteria to provide medication-assisted treatment in an outpatient setting. Medication-assisted treatment has been used since the 1960s to help… Learn more

Mental health services

Diagnostic, treatment, and preventive care that helps improve how persons with mental illness feel both physically and emotionally as well as how they interact with other persons. These services also help persons who have a strong risk of developing a mental illness. Learn more

Mental Health Services and the 2016 Alabama State Budget

It is vital to communicate your concerns about the Alabama State Budget 2016 as proposed by the Legislature to your state representatives and senators. Share your personal stories with officials in your own words. In addition, we suggest you include the following points to your elected officials: Any budget cuts will have a negative impact… Learn more

Mental illness:

The term that refers collectively to all diagnosable mental disorders. Mental disorders are health conditions characterized by alterations in thinking, mood, or behavior (or some combination thereof) that are all mediated by the brain and associated with distress or impaired functioning or both. Mental disorders spawn a host of human problems that may include personal… Learn more

National Relaxation Day 2018

Today is National Relaxation Day! That’s right. There is a whole day dedicated to relaxing! So after your long day, get home and do just that; relax. If you don’t often relax or forgot how with the busyness of life; take a look at our top 5 tips for relaxation. Go ahead – sit back,… Learn more

Oppositional Defiant Disorder

Oppositional Defiant Disorder (ODD) is a behavior disorder, usually diagnosed in childhood, which is characterized by uncooperative, defiant, negativistic, irritable, and annoying behaviors towards parents, peers, teachers, and other authority figures. Children and adolescents with ODD are more distressing or irritable to others than they are distressed or troubled themselves. Almost 50 percent of all… Learn more

Oppositional-Defiant Disorder

A disorder of early to middle childhood that may evolve into a conduct disorder, usually diagnosed before the age of twelve; children with oppositional defiant disorder defy adult rules, are angry, and often lose their tempers. [more…] Learn more

Our responsibilities

AltaPointe Health is required to: Maintain the privacy of your health information. Provide you with notice as to our legal duties and privacy practices with respect to information we collect and maintain about you. Abide by the terms of this notice. Notify you if we are unable to agree to a requested restriction. Accommodate reasonable… Learn more

Parity, mental health parity

Equivalent benefits and restrictions in insurance coverage for mental health services and for other health services. Learn more

Practice Your Coping Skills

Call and talk to someone on your treatment team, such as a case manager, therapist or nurse. If your treatment team is unavailable, ask to speak with our Outpatient Liaison, who will contact a member of our team to assist you promptly. If you call after business hours, contact us at (251) 450-2211. We have… Learn more

Practice Your Coping Skills

Ask for help Be patient and understanding of yourself and others Clean or organize your house, apartment or room Cook or bake Breathe deeply Do something just for fun Draw, paint or color Exercise, go for a walk Find a quiet place Journal or write letters Listen to calming music Meditate or pray Participate in… Learn more

Psychiatric Social Worker

Core mental health professionals that have earned the MSW and are trained to appreciate and emphasize the impact of environmental factors on mental disorders. LCSW designates Licensed Clinical Social Worker. Learn more

Psychiatrists

These core mental health professionals have had extensive residency experience and have earned the MD degree. Training focuses on psychopharmacology (or medication management of mental health issues) and the other medical therapies, diagnosis, and psychotherapy or psychoanalysis. Specialties include Forensic Psychiatry, Child and Adolescent Psychiatry, and Geriatric Psychiatry. Learn more

Psychoanalysis

An approach to psychology that emphasizes unconscious motives and conflicts. It encompasses both a theory of personality and a method of psychotherapy. [more about psychoanalysis] Learn more

Psychoanalytic Method

In psychoanalytic therapy, the effort to bring unconscious material into consciousness often through dream recall and free association. Learn more

Psychopharmacology

The management of psychiatric illness using medication such as antidepressants, antipsychotics, anti-anxiety medications and more. Learn more

Psychotherapy

The treatment of mental disorders, emotional problems, and personality difficulties through talking with a therapist. There are dozens of different styles of psychotherapy, including psychoanalysis. Learn more

Purchasing Department Guiding Ethical Values

AltaPointe’s Purchasing Department is charged with managing the relationships with our vendors, assuring them of a full and fair hearing, and maintaining a level playing field with respect to bids, proposals, agreements and contracts. The Purchasing Department staff are held to a high ethical standard in our relationships with all vendors of AltaPointe.  We believe… Learn more

Purchasing Department Mission

As a department of Finance & Accounting, the Purchasing Department will provide procurement expertise to assure the timely acquisition and distribution of goods and services for the continuum in accordance with policies and procedures established by AltaPointe Health Systems, Inc. We are committed to working with all departments of the company to identify, develop, and… Learn more

Purchasing Department Policies

Contracting Policy Relationships with vendors are managed only through the Purchasing Department. Contract/agreement negotiations are only conducted by the Purchasing Department. No disbursements will be issued without the approval of the Purchasing Department through properly executed Purchase Orders issued prior to the delivery of goods or the performance of services. AltaPointe divisions, programs and locations… Learn more

Purchasing Department Vendor Application Process

Vendors who wish to do business with AltaPointe must follow the appropriate steps to be considered and approved. To expedite the process and insure fair practices, we ask vendors to adhere to the procedures. To begin the process, visit the Vendor Forms and Information page. Learn more

Recovery

There are several different definitions and uses of this term. In the addiction self-help recovery community, for example, this term refers to the achievement and maintenance of abstinence from alcohol, illicit drugs, and other substances (e.g., tobacco) or activities (e.g., gambling) to which the person has become addicted, vigilance and resolve in the face of… Learn more

Resilience

Manifested competence in the context of significant challenges to adaptation or development Learn more

Schizophrenia

A mental disorder lasting for at least six months, including at least one month with two or more active-phase symptoms. Active-phase symptoms include delusions, hallucinations, disorganized speech, and grossly disorganized or catatonic behavior. Schizophrenia is accompanied by marked impairment in social or occupational functioning. . [more…] Learn more

Schizophrenia

Schizophrenia, a disease of the brain, is one of the most disabling and emotionally devastating illnesses known to man. But, because it has been misunderstood for so long, it has received relatively little attention and its victims have been undeservingly stigmatized. Schizophrenia is not a split personality, which is a rare and very different disorder…. Learn more

Screening for mental health problems

A brief formal or informal assessment to identify persons who have mental health problems or are likely to develop such problems. The screening process helps determine whether a person has a problem and, if so, the most appropriate mental health services for that person. Learn more

Serious emotional disturbance (SED)

A diagnosable mental disorder found in persons from birth to age 18 years that is so severe and long lasting that it seriously interferes with functioning in family, school, community, or other major life activities. Learn more

Serious mental illness (SMI)

A diagnosable mental disorder found in persons aged 18 years and older that is so long lasting and severe that it seriously interferes with a person’s ability to take part in major life activities. Learn more

Signs/Symptoms an Individual is in Crisis

There are a number of signs and symptoms that may point to an impending crisis for an individual living with a mental illness. The following list includes some behaviors that may indicate the need to ask for help when exhibited: Alcohol or drug use Argumentative Anxious Bizarre behavior Crying Danger to others Danger to self… Learn more

Staff Training

AltaPointe specially trains all direct-care staff in the prevention and management of aggressive behavior and crisis intervention. Staff members receive training and gain required experience to work with specialized populations. Learn more

Substance Abuse and Addiction

Addiction is a serious illness. Health, finances, relationships, careers—all can be ruined. The abuse of drugs and alcohol is by far the leading cause of preventable illnesses and premature death in our society. The importance of substance abuse treatment cannot be overstated, and fortunately many effective treatments are available. The road to recovery, however, begins… Learn more

Substance Abuse and Addiction

Addiction is a serious illness. Health, finances, relationships, careers—all can be ruined. The abuse of drugs and alcohol is by far the leading cause of preventable illnesses and premature death in our society. The importance of substance abuse treatment cannot be overstated, and fortunately many effective treatments are available. The road to recovery, however, begins… Learn more

Survey shows patients are pleased with delivery of care

Data collected by AltaPointe Health’s performance improvement department shows patients are pleased with the care they receive. AltaPointe, Alabama’s largest psychiatric and behavioral healthcare system holds its employees to a standard in which they provide five-star customer care; delivering services in a way that is compassionate, accountable, respectful and encouraging. To ensure that all AltaPointe… Learn more

The AltaPointe Shining Star Hall of Fame

Each year one of the stars of the year is chosen as “AltaPointe’s Shining Star”, it’s our equivalent of an employee of the year. The following staff members have received that highest praise and make up the AltaPointe Shining Star Hall of Fame. Fairlie Schreiber, AltaPointe 2010 Star of the Year The first AltaPraise Shining Star… Learn more

Treatment Teams

In addition to a psychiatrist and depending on the needs of the individual patient and the services offered by any particular inpatient or outpatient program, treatment teams may include social workers, licensed professional counselors, case managers, educational coordinators, discharge planners, recreational therapists and behavioral staff. Learn more

Tuerk Schlesinger, AltaPointe Health CEO, calls for greater focus on mental health funding

It’s official: A generation of young Americans has never known a world without periodic mass shootings that kill innocent people, including children. From the shooting at Colorado’s Columbine High School, in which 12 students and one teacher were murdered in 1999, to the recent one in Parkland, Fla., where 14 students and three teachers died… Learn more

Ukeru making an impact at BayPointe Hospital

­ (Mobile, Ala.) – Children at BayPointe Hospital can take out their aggression in a healthy way thanks to a program called Ukeru, a restraint-free crisis management technique. BayPointe has been using the program for three years, and the results show its working. “We have been able to reduce the number of restraints in our… Learn more

Ways to Avoid a Crisis

It is important to know how to avoid a crisis whenever possible. The following list of actions can help you remain stable: Take your medications as prescribed Tell the staff members of any symptoms or side effects Keep all scheduled appointments Identify and avoid lifestyle activities that may increase symptoms Learn and use coping skills… Learn more

Ways to Avoid a Crisis

It is important to know how to avoid a crisis whenever possible. The following list of actions can help you remain stable: Take your medications as prescribed Tell the staff members of any symptoms or side effects Keep all scheduled appointments Identify and avoid lifestyle activities that may increase symptoms Learn and use coping skills… Learn more

What are the benefits to employees?

Offers debriefing sessions for crisis intervention and coping with workplace violence, death or accident Assists employees with work performance issues such as: drug or alcohol problems, other health issues, anger management, marital, family, employee, or supervisor conflicts Provides consultation with supervisors/managers regarding managing problem employees Offers U.S. Department of Transportation-approved Substance Abuse Professional (SAP) Assessment… Learn more

What are the benefits to employers?

Lowers employee absenteeism Reduces labor grievances Helps retain good, productive employees Reduces dollar cost per day by helping employees return to work quickly Learn more

What are the payment procedures at BayView?

A 24-hour cancellation notice (72-hours for psych testing)  is required if you cannot make your scheduled appointment. A fee will be charged if BayView does not receive a 24-hour appointment cancellation notice (72-hours for psych testing.) Patients must remit all copays, no-show fees and account balances (including required deductibles) at the time of service. BayView… Learn more

What Are the Symptoms of Mental Illness in Children?

Children’s symptoms vary depending on the type of mental illness, but some of the general symptoms include: Changes in school performance, such as poor grades despite good efforts Abuse of drugs and/or alcohol Inability to cope with daily problems and activities Changes in sleeping and/or eating habits Excessive complaints of physical ailments Defying authority, skipping… Learn more

What can I expect when I call?

Our CarePointe specialists speak directly with you over the phone to determine how they can help you. If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe will assist you by providing the appropriate referral information. New callers… Learn more

What do Mental Health First Aid training participants learn?

Just as CPR training helps a layperson with no clinical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis, such as contemplating suicide. In both situations, the goal is to help support an individual until appropriate professional help arrives. Mental Health… Learn more

What does AltaPointe’s benefits package include?

Blue Cross and Blue Shield of Alabama Health Insurance Dental Insurance Vision Insurance Cancer Insurance Flexible Spending Account Short-term and Long-term Disability Insurance Cafeteria/Section 125 Plan Life Insurance Personal Time Off and Paid Holidays Principal 403(b) Retirement Plan Licensure Supervision for LPC and LCSW Learn more

What happens if my company is unable to agree with these policies?

These policies are closely aligned with AltaPointe’s core values and mission.  It is important that our vendors have a clear understanding of our values and share in the delivery of our mission. Your compliance with these processes and policies will define your role in the AltaPointe Purchasing Department network. Learn more

What if I need directions to the office?

Patients visiting AltaPointe or one of its hospitals for the first time may need written directions to their appointment destination. We have provided a complete list of offices and hospitals with addresses, written driving directions and a map for the convenience of our patients and their caregivers or family members. Corporate Offices Hospitals Outpatient Learn more

What if I still have a question concerning the purchasing practices at AltaPointe Health?

Our intention is for all interactions with our vendors to be fully transparent. While we have provided clear guidelines, questions may arise.  If you have any questions about these policies and guidelines, email Purchasing@AltaPointe.org. Learn more

What if my customer states they are an approved contract signer?

Please refer to AltaPointe Purchasing Department’s Contracting Policy Learn more

What information is required on the AltaPraise?

An “AltaPraise” should include details of specific and exceptional customer service performed by an AltaPointe team. This service should exceed the expectations set forth in the 5SCC Standards of CARE. Only completed AltaPraise forms can be accepted. The AltaPraise should describe how the AltaPointe group demonstrated at least one of the 5SCC Standard of CARE attributes… Learn more

What information will I need to supply?

Caller’s Name (and/or name of individual in need of services) Date of Birth Home Address Insurance Information Social Security Number Learn more

What insurance covers BayView services?

Most BayView providers are in-network with Blue Cross Blue Shield, United Health Care, Aetna, Cigna, Humana/LifeSync, Value Options (Beach Health), Medicare, Healthsprings, Tricare, American Behavioral, and many national EAP carriers. Also located in Mobile’s BayView office building is Montlimar Outpatient Services, a program primarily dedicated to adults in Mobile County insured by the Alabama Public… Learn more

What is a supervisor’s role with BayView EAP?

When a supervisor sees that an employee has problems that continue and do not improve, the supervisor might consider dismissing such an employee. If the company has contracted for an EAP with BayView, supervisors could refer troubled employees for confidential assessment and short-term counseling instead of resorting to termination. Employers should encourage supervisors to refer… Learn more

What is AltaPraise?

AltaPointe values staff members who display exceptional customer service. It established the AltaPraise Rewards & Recognition program to demonstrate to these staff members how important they are to the success of this organization. Learn more

What is different about Youth MHFA?

Youth Mental Health First Aid is a public education program that introduces participants to the unique risk factors and warning signs of mental health problems in adolescents and the importance of early intervention. The ultimate goal is to teaching individuals how to help a youth in crisis. Mental Health First Aid USA worked with experts… Learn more

What is Mental Health First Aid?

Mental Health First Aid is an 8-hour training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. The evidence behind the program demonstrates that it does build mental health literacy, helping the public identify, understand and respond to… Learn more

What payment methods are accepted?

BayView accepts cash, checks, Visa, MasterCard, Discover and American Express. Learn more

What questions might I be asked?

Have you ever been a patient at AltaPointe? Describe your current signs/symptoms. Are you able to sleep? Is your sleep affected? Have you had an increase or decrease in appetite? Do you believe you are a danger to yourself? Do you believe you are a danger to others? Do you have any risk factors? (Click… Learn more

What services are designed for business owners and their employees?

Services offered through BayView include: Screening Assessment Brief solution-focused counseling Crisis intervention Critical incident stress debriefing Learn more

What services are offered through BayView?

Individual counseling Play therapy Group counseling Family counseling Marital counseling Crisis intervention DOT required SAP assessments Psychiatric services Medication management Substance abuse services Parent education Psychological testing BayView also offers services designed for business owners BayView also offers an Employee Assistance Program (EAP) by which employers may contract for specified services with BayView. An EAP… Learn more

What should I bring to my appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, you should be prepared to bring the following documents with you to your appointment: Photo ID Proof of insurance If you are uninsured, bring a $25 fee, proof of income, and proof of residency. Medications and medication list Court papers or power of… Learn more

What should I bring to my first appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, please complete the Pre-Intake form and bring it with you. You also may be asked to provide or bring the following documents to your appointment: Proof of insurance Proof of residency Medications and medication list Court papers or power of attorney… Learn more

What should I do if I am in a crisis?

If you are experiencing a life-threatening emergency, call 9-1-1. If you are in a psychiatric crisis situation that is not life-threatening, call CarePointe at (251) 450-2211. Learn more

What should I expect when I call?

A CarePointe specialist will conduct an assessment and screening over the phone. Subsequent appointments may be made at the BayView Professional Associates’ office where you receive your care. If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe… Learn more

What to do if you have a problem:

If you have a problem with something that happens to you while you are here, tell a grown up right away. Your parents can do this for you, too. Our Consumer Needs Specialist will listen to you and talk with you about the problem. She also may talk to your parents. It is her job… Learn more

What will Youth MHFA participants learn?

The course teaches participants the risk factors and warning signs of a variety of mental health challenges common among adolescents, including anxiety, depression, eating disorders, AD/HD, disruptive behavior disorders, and substance abuse disorder. Participants do not learn to diagnose, nor do they learn how to provide any therapy or counseling. Rather, participants learn a core,… Learn more

When can I make deliveries or appointments?

Refer to the General Guidelines for Vendor Conduct to better understand AltaPointe policies. If you have any questions about these policies and guidelines, email Purchasing@AltaPointe.org Learn more

When you are a patient at AltaPointe you have the right to:

Be treated with respect, dignity and privacy. Be treated in a safe and humane place. Know the facts about your care, which has been designed just for you. Know the facts about your medicine. Be told where to get help if you have pain or other medical problems. Get help from others. Give your written… Learn more

When you are a patient at AltaPointe you have the right to:

Be treated with respect, dignity and privacy. Be treated in a safe and humane place. Know the facts about your care, which has been designed just for you and is responsive to and respectful of your unique characteristics, needs and abilities. Be told where to get help if you have pain or other medical problems…. Learn more

When you are a patient at AltaPointe you have the right to:

Be treated with respect, dignity and privacy. Be treated in a safe and humane place. Know the facts about your care, which has been designed just for you. Know the facts about your medicine. Be told where to get help if you have pain or other medical problems. Get help from others. Give your written… Learn more

When you are a patient at AltaPointe, you have the right to:

Be treated with respect. Be treated in a safe place. Know how we will help you. Get help from others, like your priest, pastor, preacher, or rabbi. Learn more

When you are a patient at BayPointe, you have the right to:

Be treated with respect. Be treated in a safe place. Know how we will help you. Get help from others, like your priest, pastor, preacher, or rabbi. Learn more

Where did Mental Health First Aid start?

Mental Health First Aid was created in Australia in 2001 by Professor Tony Jorm, a respected mental health literacy professor, and Betty Kitchener, a nurse specializing in health education. The program is auspiced at the ORYGEN Research Center at the University of Melbourne, Australia. (www.mhfa.com.au) Learn more

Who are the decision-makers for my company’s product?

The Purchasing Department will consult with our divisions, programs and locations to ensure we have high quality cost-effective products.  However, the contracting and pricing discussions rest with AltaPointe Purchasing Department and upper leadership within Finance & Accounting. Learn more

Who benefits from BayView’s services?

BayView’s services benefit individuals and families dealing with emotional or psychological issues that interfere with their ability to function in day-to-day living. Our professional staff conduct a comprehensive assessment, develop a customized plan of care and make referrals when appropriate. Your well-being is our priority. Learn more

Who do I contact if a customer’s requests may violate my organization’s or AltaPointe’s code of conduct?

Please refer to Guiding Ethical Values. If you still have questions or concerns, contact the Purchasing Department Manager or Director of Finance and Accounting. Learn more

Who may submit an AltaPraise?

AltaPraise, which means “highest praise,” encourages patients, family members, co-workers and all other customers to recognize an AltaPointe group for exceptional customer service by submitting an AltaPraise. Anyone may submit an AltaPraise. Learn more

Who should take a Mental Health First Aid course?

Mental Health First Aid is intended for a variety of audiences, such as: friends and family of individuals with mental illness mental health and social service professional primary care professionals school and college leadership, educators, personnel employers and business leaders faith communities school and college leadership, educators, personnel professionals such as police officers human resource… Learn more

Who should take the Youth MHFA course?

The course is designed for adults who regularly interact with adolescents, such as, teachers, coaches, mentors, and juvenile justice professionals. In addition, the course may also be appropriate for older adolescents age 16 and older who may be able to encourage youth peer-to-peer interaction. IMPORTANT: Youth Mental Health First Aid is not specifically designed for… Learn more

Will discussions with the counselor be kept confidential?

Yes. We require our counselors and staff to maintain confidentiality. This is an ethical obligation we guarantee to all employees. Every counselor abides by this regulation. Written permission must be given before information can be shared. Learn more

You have duties too. You should:

Respect other people.  Talk to our staff. Not touch other people in the wrong way. Not run away. Not break things. Take your medicine. Follow the rules. Join in activities. Do your chores. Not hurt other people or fight. Learn more

You have duties too. You should:

Respect other people. Talk to our staff. Not touch other people in the wrong way. Not destroy AltaPointe property. Take your medicine. Follow the rules. Join in activities. Not hurt other people or fight. Learn more

You have duties too. You should:

Respect other people. Talk to your staff. Not touch other people in the wrong way. Not run away. Not break things. Take your medicine. Not hurt other people or fight. Go to school. Follow the rules. Join in activities. Do your chores. Remember, your rights cannot be taken away from you without a very good… Learn more

You have duties too. You should:

Respect other people. Talk to our staff. Not touch other people in the wrong way. Not run away. Not break things. Take your medicine. Follow the rules. Join in activities. Do your chores. Not hurt other people or fight. Learn more

Your health information rights

Although your medical record is the physical property of AltaPointe Health, the information belongs to you. You have the right to: Request in writing a restriction on certain uses and disclosures of your information as provided by 45 CFR 164.522. Request in writing to obtain a paper copy of your health record as provided for… Learn more