When you are a patient at AltaPointe you have the right to:

  • Be treated with respect, dignity and privacy.
  • Be treated in a safe and humane place.
  • Know the facts about your care, which has been designed just for you and is responsive to and respectful of your unique characteristics, needs and abilities.
  • Be told where to get help if you have pain or other medical problems.
  • Get help from others.
  • Be informed of all program rules and client responsibilities prior to initiation of care, and the consequences of non-compliance.
  • Provide input into the entity’s service delivery processes through client satisfaction surveys and other avenues provided by the governing body.
  • Receive services that are free of:

– Physical abuse
– Sexual abuse
– Harassment
– Physical punishment
– Psychological abuse, including humiliation
– Threats
– Exploitation
– Coercion
– Financial abuse

  • Report without fear of retribution, any instances of perceived abuse, neglect, or exploitation.
  • Privacy, both inside and outside the program setting.
  • Be informed of any potential restriction of rights that may be imposed.
  • Be informed of the parameters of confidentiality.
  • Be informed of client rights at the time of admission, both verbally and in writing.
  • Be informed of the person who has primary responsibility for your care.