Non-Discrimination Policy

Non-Discrimination Policy

Discrimination is Against the Law

AltaPointe Health Systems, Inc. complies with applicable federal and state civil rights laws and does not discriminate against any individual on the basis of race, color, ethnic or national origin, ancestry, sex, gender, age, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of sex in its health programs and activities. AltaPointe Health Systems, Inc. does not exclude people or treat them worse because of their race, color, ethnic or national origin, ancestry, sex, gender, age, sexual orientation, gender identity and expression, religion, creed, political beliefs, or disability.

Upon request, AltaPointe Health Systems, Inc. will provide auxiliary aids and services to individuals with disabilities and language services to individuals whose first language is not English when needed to ensure equal opportunity and meaningful access to the department’s programs, services and activities. Examples of aids and services include, but are not limited to, qualified sign language interpreters, written information in other formats, foreign language interpreters and information translated into other languages.   AltaPointe Health Systems, Inc. will provide aids and services in a timely manner and free of charge.

AltaPointe Health Systems will provide access to services to individuals regardless of their ability to pay or of their payor source (e.g., Medicaid, Medicare or the Children’s Health Insurance Plan). AltaPointe offers a discounted or sliding fee schedule.

If an individual believes discrimination has occurred, a grievance can be filed with AltaPointe Health Systems, Inc. Consumer Needs Department at 251-450-4303 or Alabama Disabilities Advocacy Program (ADAP) at http://www.adap.ua.edu.

Civil rights complaints can also be filed with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail, phone, or fax at: (800)368-1019 Fax: (202)619-3818 TDD: (800)537-7697 Email: OCMAIL@hhs.gov   Complaint forms are available at www.hhs.gov/ocr/office/ file/index.html.

To request aids and services or to file a grievance, please contact:

Consumer Needs Department

AltaPointe Health Systems, Inc.

5750-A Southland Dr.

Mobile, AL 36693

Telephone: 251-450-4303

Email: admin@altapointe.org

If information is needed in another language, then contact 251-662-7313.