If you are experiencing a life-threatening emergency, call 9-1-1.
If you are in a psychiatric crisis situation that is not life-threatening, call CarePointe at (251) 450-2211 / (888) 335-3044.
CarePointe is AltaPointe’s crisis phone line where we help patients in urgent situations. Our caring specialists are trained in crisis assessment and de-escalation, and, when necessary, can dispatch a Crisis Response Team. These highly skilled professionals are adept at calmly, patiently guiding a caller through dire situations.
Our Crisis Response Team
Sometimes people need extra help. AltaPointe’s Crisis Response Teams can help you when you are experiencing a time of crisis. Our teams can provide additional services for you during those times by coming to you wherever you are in Mobile, Baldwin or Washington counties. We want you to contact us if you are experiencing any new or increased signs or symptoms. It is important that you practice coping skills and learn how to avoid a crisis altogether.
What are the signs that someone is in a mental health crisis?
There are a number of signs and symptoms that may point to an impending crisis for an individual living with a mental illness. The following list includes some behaviors that may indicate the need to ask for help when exhibited:
danger to others
danger to self
not taking medications
sleeping too much