Crisis Response Team

In times of crisis, our team is here for you.

AltaPointe’s Crisis Response Team can help you when you are experiencing a time of crisis. Sometimes people need extra help. AltaPointe’s Crisis Response Teams can help you when you are experiencing a time of crisis. Our teams can provide additional services for you during those times by coming to you wherever you are in Mobile, Baldwin and Washington counties. We want you to contact us if you are experiencing any new or increased signs or symptoms.

There are a number of signs and symptoms that may point to an impending crisis for an individual living with a mental illness. The following list includes some behaviors that may indicate the need to ask for help when exhibited:

  • Alcohol or drug use
  • Argumentative
  • Anxious
  • Bizarre behavior
  • Crying
  • Danger to others
  • Danger to self
  • Depressed
  • Erratic behavior
  • Hallucinations
  • Homicidal thoughts
  • Impulsivity
  • Irritability
  • Mood swings
  • Not eating
  • Not sleeping
  • Not taking medications
  • Becomes isolated
  • Paranoid/fearful
  • Restlessness
  • Self-injury/harm
  • Sleeping too much
  • Suicidal thoughts
  • Verbal aggression
  • Wandering

Crisis Intervention

The primary purpose of crisis intervention is to reduce the intensity of the immediate situation and help the patient overcome obstacles created by the traumatic episode. After the immediate crisis is diffused, patients are instructed in problem solving and coping skills that may help to avert future crises. A crucial benefit of crisis counseling is the prevention of serious long-term problems associated with the traumatic event.

What to do if you are in a crisis

Call and talk to someone on your treatment team, such as a case manager, therapist or nurse. If your treatment team is unavailable, ask to speak with our Outpatient Liaison, who will contact a member of our team to assist you promptly. If you call after business hours, contact us at (888) 335-3044. We have treatment teams working to assist you seven days a week. We will do whatever we can to work with you to resolve the crisis − talk with you on the phone, come to visit with you, schedule follow-up appointments, arrange for you to receive more services or whatever is appropriate for your situation.

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Practice Your Coping Skills

  • Ask for help
  • Be patient and understanding of yourself and others
  • Clean or organize your house, apartment or room
  • Cook or bake
  • Breathe deeply
  • Do something just for fun
  • Draw, paint or color
  • Exercise, go for a walk
  • Find a quiet place
  • Journal or write letters
  • Listen to calming music
  • Meditate or pray
  • Participate in a hobby or activity
  • Use relaxation methods
  • Take a hot shower/soak in a relaxing bath
  • Talk to someone
  • Laugh!!! — Watch a funny movie or sitcom
  • Work a puzzle or a game

Ways to Avoid a Crisis

It is important to know how to avoid a crisis whenever possible. The following list of actions can help you remain stable:

  • Take your medications as prescribed
  • Tell the staff members of any symptoms or side effects
  • Keep all scheduled appointments
  • Identify and avoid lifestyle activities that may increase symptoms
  • Learn and use coping skills that work.
  • Go to the doctor when you are sick and for check-ups
  • Develop your spiritual life
  • Make and invest in friends or a support group
  • Develop a relapse-prevention plan with your treatment team