BayView FAQs

This is a complete listing of all our frequently asked questions, listed by subject:

About BayView FAQsTop

Who benefits from BayView’s services?

People that would benefit from BayView’s services will be dealing with emotional or psychological issues that interfere with their ability to function in their day-to-day living. Our professional clinicians assess our patients’ concerns and then determine the appropriate treatment or referral.

At BayView, we believe our patients will respond to best-practice treatment approaches in all therapeutic interventions that we provide.

Patients requiring a higher level of care would be referred to an appropriate provider where they would receive the services they need.

What licenses do BayView staff members have?

All BayView direct-care staff members are licensed independent practitioners and meet state and professional certification requirements. Our therapists, physicians, nurse practitioners, and registered nurses all possess licensure and certification by appropriate state or professional agencies.

What services are offered through BayView?

  • Individual counseling
  • Play therapy
  • Group counseling
  • Family counseling
  • Marital counseling
  • Crisis intervention
  • DOT required SAP assessments
  • Psychiatric services
  • Medication management
  • Substance abuse services
  • Parent education
  • Psychological testing

BayView also offers services designed for business owners

BayView also offers an Employee Assistance Program (EAP) by which employers may contract for specified services with BayView. An EAP is a counseling service free to employees and their eligible dependents who may be experiencing personal or workplace problems.

May I use insurance at BayView to pay for services?

Yes. BayView’s clinical services are covered under most private health insurance and private pay.

How do I schedule an appointment?

To make a first‑time appointment, please call (251) 660-2360 or (888) 335-3044 between the hours of 8 a.m. and 4:30 p.m. during a regular workday. Specialized evening services may be offered that you may discuss with your provider at your first appointment.

BayView EAP FAQsTop

How can a business offer the BayView EAP?

Employers that want to offer their employees a confidential, professional place to receive personal counseling may enter into a contractual agreement with the BayView Employee Assistance Program. BayView EAP provides employers with the appropriate tools to help their employees who are experiencing life problems.

What services are designed for business owners and their employees?

Services offered through BayView include:

  • Screening
  • Assessment
  • Brief solution-focused counseling
  • Crisis intervention
  • Critical incident stress debriefing

Does BayView ever refer patients to other providers?

Yes. BayView’s professional clinicians refer clients to another provider if, after assessment and using best-practice treatment approaches, it is determined that a different level of care is more appropriate. For instance, BayView professionals will refer individuals whose impairment they believe requires a more intensive level of service to another provider.

What are the benefits to employers?

  • Lowers employee absenteeism
  • Reduces labor grievances
  • Helps retain good, productive employees
  • Reduces dollar cost per day by helping employees return to work quickly

What are the benefits to employees?

  • Offers debriefing sessions for crisis intervention and coping with workplace violence, death or accident
  • Assists employees with work performance issues such as: drug or alcohol problems, other health issues, anger management, marital, family, employee, or supervisor conflicts
  • Provides consultation with supervisors/managers regarding managing problem employees
  • Offers U.S. Department of Transportation-approved Substance Abuse Professional (SAP) Assessment at an additional cost

What is a supervisor’s role with BayView EAP?

When a supervisor sees that an employee has problems that continue and do not improve, the supervisor might consider dismissing such an employee. If the company has contracted for an EAP with BayView, supervisors could refer troubled employees for confidential assessment and short-term counseling instead of resorting to termination. Employers should encourage supervisors to refer employees to the EAP when personal issues begin to affect them negatively. This way the company can assist the employee and hopefully retain a valuable worker.

Will discussions with the counselor be kept confidential?

Yes. We require our counselors and staff to maintain confidentiality. This is an ethical obligation we guarantee to all employees. Every counselor abides by this regulation. Written permission must be given before information can be shared.

If an employee seeks help, is his/her job at risk?

No. Using BayView EAP services will in no way jeopardize job security or promotional opportunities.

How much will EAP services cost an employee?

Zero. In fact, employees are encouraged to use EAP services whenever help is needed or assistance is needed in managing job or family responsibilities. EAP counseling is available for problems that can be resolved in a short time. The number of sessions depends on each particular case and the employer’s contract with BayView. Referrals are made for problems requiring more time.

BayView FAQsTop

How can a business offer the BayView EAP?

Employers that want to offer their employees a confidential, professional place to receive personal counseling may enter into a contractual agreement with the BayView Employee Assistance Program. BayView EAP provides employers with the appropriate tools to help their employees who are experiencing life problems.

What services are designed for business owners and their employees?

Services offered through BayView include:

  • Screening
  • Assessment
  • Brief solution-focused counseling
  • Crisis intervention
  • Critical incident stress debriefing

Does BayView ever refer patients to other providers?

Yes. BayView’s professional clinicians refer clients to another provider if, after assessment and using best-practice treatment approaches, it is determined that a different level of care is more appropriate. For instance, BayView professionals will refer individuals whose impairment they believe requires a more intensive level of service to another provider.

What are the benefits to employers?

  • Lowers employee absenteeism
  • Reduces labor grievances
  • Helps retain good, productive employees
  • Reduces dollar cost per day by helping employees return to work quickly

Signs/Symptoms an Individual is in Crisis

There are a number of signs and symptoms that may point to an impending crisis for an individual living with a mental illness. The following list includes some behaviors that may indicate the need to ask for help when exhibited:

  • Alcohol or drug use
  • Argumentative
  • Anxious
  • Bizarre behavior
  • Crying
  • Danger to others
  • Danger to self
  • Depressed
  • Erratic behavior
  • Hallucinations
  • Homicidal thoughts
  • Impulsivity
  • Irritability
  • Mood swings
  • Not eating
  • Not sleeping
  • Not taking medications
  • Becomes isolated
  • Paranoid/fearful
  • Restlessness
  • Self-injury/harm
  • Sleeping too much
  • Suicidal thoughts
  • Verbal aggression
  • Wandering

What are the benefits to employees?

  • Offers debriefing sessions for crisis intervention and coping with workplace violence, death or accident
  • Assists employees with work performance issues such as: drug or alcohol problems, other health issues, anger management, marital, family, employee, or supervisor conflicts
  • Provides consultation with supervisors/managers regarding managing problem employees
  • Offers U.S. Department of Transportation-approved Substance Abuse Professional (SAP) Assessment at an additional cost

What is a supervisor’s role with BayView EAP?

When a supervisor sees that an employee has problems that continue and do not improve, the supervisor might consider dismissing such an employee. If the company has contracted for an EAP with BayView, supervisors could refer troubled employees for confidential assessment and short-term counseling instead of resorting to termination. Employers should encourage supervisors to refer employees to the EAP when personal issues begin to affect them negatively. This way the company can assist the employee and hopefully retain a valuable worker.

Who benefits from BayView’s services?

People that would benefit from BayView’s services will be dealing with emotional or psychological issues that interfere with their ability to function in their day-to-day living. Our professional clinicians assess our patients’ concerns and then determine the appropriate treatment or referral.

At BayView, we believe our patients will respond to best-practice treatment approaches in all therapeutic interventions that we provide.

Patients requiring a higher level of care would be referred to an appropriate provider where they would receive the services they need.

Will discussions with the counselor be kept confidential?

Yes. We require our counselors and staff to maintain confidentiality. This is an ethical obligation we guarantee to all employees. Every counselor abides by this regulation. Written permission must be given before information can be shared.

What licenses do BayView staff members have?

All BayView direct-care staff members are licensed independent practitioners and meet state and professional certification requirements. Our therapists, physicians, nurse practitioners, and registered nurses all possess licensure and certification by appropriate state or professional agencies.

If an employee seeks help, is his/her job at risk?

No. Using BayView EAP services will in no way jeopardize job security or promotional opportunities.

Practice Your Coping Skills

  • Ask for help
  • Be patient and understanding of yourself and others
  • Clean or organize your house, apartment or room
  • Cook or bake
  • Breathe deeply
  • Do something just for fun
  • Draw, paint or color
  • Exercise, go for a walk
  • Find a quiet place
  • Journal or write letters
  • Listen to calming music
  • Meditate or pray
  • Participate in a hobby or activity
  • Use relaxation methods
  • Take a hot shower/soak in a relaxing bath
  • Talk to someone
  • Laugh!!! — Watch a funny movie or sitcom
  • Work a puzzle or a game

What services are offered through BayView?

  • Individual counseling
  • Play therapy
  • Group counseling
  • Family counseling
  • Marital counseling
  • Crisis intervention
  • DOT required SAP assessments
  • Psychiatric services
  • Medication management
  • Substance abuse services
  • Parent education
  • Psychological testing

BayView also offers services designed for business owners

BayView also offers an Employee Assistance Program (EAP) by which employers may contract for specified services with BayView. An EAP is a counseling service free to employees and their eligible dependents who may be experiencing personal or workplace problems.

What are the payment procedures at BayView?

  • A 24-hour cancellation notice is required if you cannot make your scheduled appointment.
  • A fee will be charged if BayView does not receive a 24-hour appointment cancellation notice.
  • Patients must remit all copays, no-show fees and account balances (including required deductibles) at the time of service.
  • BayView expects your account to be settled when you arrive for your appointment, otherwise, you will need to reschedule your appointment.

What types of insurance coverage include BayView’s services?

Most BayView providers are in-network with Blue Cross Blue Shield, United Health Care, Aetna, Cigna, Humana/LifeSync, Value Options (Beach Health), Medicare, Healthsprings, Tricare, American Behavioral, and many national EAP carriers.

Also located in Mobile’s BayView office building is Montlimar Outpatient Services, a program primarily dedicated to adults in Mobile County insured by the Alabama Public Education Employees’ Health Insurance Plan (PEEHIP).

Certain insurance plans limit their coverages to particular credentials. Please check with your insurance company for specific coverages on your plan.

  • We employ many different credentialed providers, including the following:
  • Licensed Clinical Social Workers
  • Licensed Professional Counselors
  • Certified Registered Nurse Practitioners
  • Psychologists and Psychiatrists
  • Credentialed Substance Abuse Counselors
  • Licensed Marital and Family Therapists

All copayments and deductibles are due at the time of service according to your health insurance plan’s allowable amounts. We require full payment at the time of service when a health insurance plan does not consider BayView “in-network.”

What payment methods are accepted?

BayView accepts cash, checks, Visa, MasterCard, Discover and American Express.

How do I schedule an appointment?

To make your first appointment at BayView, call CarePointe at (251) 660-2360 or (888) 335-3044. For an appointment at one of AltaPointe Health Systems other programs, call (251) 450-2211. Between the hours of 8 a.m. and 4:30 p.m. each weekday, our specialists screen patients to determine their needs, schedule appointments, handle hospital referrals and connect callers with the appropriate services within the AltaPointe system and in the community.

What should I expect when I call?

A CarePointe specialist will conduct an assessment and screening over the phone. Subsequent appointments may be made at the BayView Professional Associates’ office where you receive your care.

If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe will assist you by making the appropriate referral in the community.

What information will I need to supply?

  • Caller’s Name (and/or name of individual in need of services)
  • Date of Birth
  • Home Address
  • Insurance Information
  • Social Security Number

What questions might I be asked?

  • Have you ever been a patient at AltaPointe?
  • Describe your current signs/symptoms.
  • Are you able to sleep? Is your sleep affected?
  • Have you had an increase or decrease in appetite?
  • Do you believe you are a danger to yourself?
  • Do you believe you are a danger to others?
  • Do you have any risk factors? (Click to view)
    Risk factors may include:
    ­    Hallucinations
    ­    Delusions
    ­    Paranoia
    ­    Family history of substance abuse/mental Illness
    ­    No support system
  • Do you have any involvement with the police or courts?
  • Do you have any medical problems?
  • Are you experiencing any physical or sexual abuse?
  • Do you believe you may have a substance abuse problem?
  • Have you had previous behavioral health counseling or treatment?

What should I bring to my first appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, please complete the Pre-Intake form and bring it with you. You also may be asked to provide or bring the following documents to your appointment:

  • Proof of insurance
  • Proof of residency
  • Medications and medication list
  • Court papers or power of attorney document, if needed
  • Your photo ID (driver’s license, passport, or other government issued ID)
  • Your Insurance Card(s)
  • Your copay and/or deductible amount in full
  • Pre-Intake Form (please complete and bring with you to your first appointment)

How much will EAP services cost an employee?

Zero. In fact, employees are encouraged to use EAP services whenever help is needed or assistance is needed in managing job or family responsibilities. EAP counseling is available for problems that can be resolved in a short time. The number of sessions depends on each particular case and the employer’s contract with BayView. Referrals are made for problems requiring more time.

May I use insurance at BayView to pay for services?

Yes. BayView’s clinical services are covered under most private health insurance and private pay.

How do I schedule an appointment?

To make a first‑time appointment, please call (251) 660-2360 or (888) 335-3044 between the hours of 8 a.m. and 4:30 p.m. during a regular workday. Specialized evening services may be offered that you may discuss with your provider at your first appointment.

BayView For Patients and FamiliesTop

How do I schedule an appointment?

To make your first appointment at BayView, call CarePointe at (251) 660-2360 or (888) 335-3044. For an appointment at one of AltaPointe Health Systems other programs, call (251) 450-2211. Between the hours of 8 a.m. and 4:30 p.m. each weekday, our specialists screen patients to determine their needs, schedule appointments, handle hospital referrals and connect callers with the appropriate services within the AltaPointe system and in the community.

What should I expect when I call?

A CarePointe specialist will conduct an assessment and screening over the phone. Subsequent appointments may be made at the BayView Professional Associates’ office where you receive your care.

If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe will assist you by making the appropriate referral in the community.

What information will I need to supply?

  • Caller’s Name (and/or name of individual in need of services)
  • Date of Birth
  • Home Address
  • Insurance Information
  • Social Security Number

What questions might I be asked?

  • Have you ever been a patient at AltaPointe?
  • Describe your current signs/symptoms.
  • Are you able to sleep? Is your sleep affected?
  • Have you had an increase or decrease in appetite?
  • Do you believe you are a danger to yourself?
  • Do you believe you are a danger to others?
  • Do you have any risk factors? (Click to view)
    Risk factors may include:
    ­    Hallucinations
    ­    Delusions
    ­    Paranoia
    ­    Family history of substance abuse/mental Illness
    ­    No support system
  • Do you have any involvement with the police or courts?
  • Do you have any medical problems?
  • Are you experiencing any physical or sexual abuse?
  • Do you believe you may have a substance abuse problem?
  • Have you had previous behavioral health counseling or treatment?

What should I bring to my first appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, please complete the Pre-Intake form and bring it with you. You also may be asked to provide or bring the following documents to your appointment:

  • Proof of insurance
  • Proof of residency
  • Medications and medication list
  • Court papers or power of attorney document, if needed
  • Your photo ID (driver’s license, passport, or other government issued ID)
  • Your Insurance Card(s)
  • Your copay and/or deductible amount in full
  • Pre-Intake Form (please complete and bring with you to your first appointment)

BayView-Call CarePointe for an AppointmentTop

How do I schedule an appointment?

To make your first appointment at BayView, call CarePointe at (251) 660-2360 or (888) 335-3044. For an appointment at one of AltaPointe Health Systems other programs, call (251) 450-2211. Between the hours of 8 a.m. and 4:30 p.m. each weekday, our specialists screen patients to determine their needs, schedule appointments, handle hospital referrals and connect callers with the appropriate services within the AltaPointe system and in the community.

What should I expect when I call?

A CarePointe specialist will conduct an assessment and screening over the phone. Subsequent appointments may be made at the BayView Professional Associates’ office where you receive your care.

If after answering a number of questions it is determined that you, your loved one or friend would benefit from another provider or other community agency, AltaPointe will assist you by making the appropriate referral in the community.

What information will I need to supply?

  • Caller’s Name (and/or name of individual in need of services)
  • Date of Birth
  • Home Address
  • Insurance Information
  • Social Security Number

What questions might I be asked?

  • Have you ever been a patient at AltaPointe?
  • Describe your current signs/symptoms.
  • Are you able to sleep? Is your sleep affected?
  • Have you had an increase or decrease in appetite?
  • Do you believe you are a danger to yourself?
  • Do you believe you are a danger to others?
  • Do you have any risk factors? (Click to view)
    Risk factors may include:
    ­    Hallucinations
    ­    Delusions
    ­    Paranoia
    ­    Family history of substance abuse/mental Illness
    ­    No support system
  • Do you have any involvement with the police or courts?
  • Do you have any medical problems?
  • Are you experiencing any physical or sexual abuse?
  • Do you believe you may have a substance abuse problem?
  • Have you had previous behavioral health counseling or treatment?

What should I bring to my first appointment?

Because we want your experience with AltaPointe to be the best and most beneficial, please complete the Pre-Intake form and bring it with you. You also may be asked to provide or bring the following documents to your appointment:

  • Proof of insurance
  • Proof of residency
  • Medications and medication list
  • Court papers or power of attorney document, if needed
  • Your photo ID (driver’s license, passport, or other government issued ID)
  • Your Insurance Card(s)
  • Your copay and/or deductible amount in full
  • Pre-Intake Form (please complete and bring with you to your first appointment)

BayView – Crisis Response TeamTop

Practice Your Coping Skills

  • Ask for help
  • Be patient and understanding of yourself and others
  • Clean or organize your house, apartment or room
  • Cook or bake
  • Breathe deeply
  • Do something just for fun
  • Draw, paint or color
  • Exercise, go for a walk
  • Find a quiet place
  • Journal or write letters
  • Listen to calming music
  • Meditate or pray
  • Participate in a hobby or activity
  • Use relaxation methods
  • Take a hot shower/soak in a relaxing bath
  • Talk to someone
  • Laugh!!! — Watch a funny movie or sitcom
  • Work a puzzle or a game

Ways to Avoid a Crisis

It is important to know how to avoid a crisis whenever possible. The following list of actions can help you remain stable:

  • Take your medications as prescribed
  • Tell the staff members of any symptoms or side effects
  • Keep all scheduled appointments
  • Identify and avoid lifestyle activities that may increase symptoms
  • Learn and use coping skills that work.
  • Go to the doctor when you are sick and for check-ups
  • Develop your spiritual life
  • Make and invest in friends or a support group
  • Develop a relapse-prevention plan with your treatment team

BayView – Paying for ServicesTop

What are the payment procedures at BayView?

  • A 24-hour cancellation notice is required if you cannot make your scheduled appointment.
  • A fee will be charged if BayView does not receive a 24-hour appointment cancellation notice.
  • Patients must remit all copays, no-show fees and account balances (including required deductibles) at the time of service.
  • BayView expects your account to be settled when you arrive for your appointment, otherwise, you will need to reschedule your appointment.

What types of insurance coverage include BayView’s services?

Most BayView providers are in-network with Blue Cross Blue Shield, United Health Care, Aetna, Cigna, Humana/LifeSync, Value Options (Beach Health), Medicare, Healthsprings, Tricare, American Behavioral, and many national EAP carriers.

Also located in Mobile’s BayView office building is Montlimar Outpatient Services, a program primarily dedicated to adults in Mobile County insured by the Alabama Public Education Employees’ Health Insurance Plan (PEEHIP).

Certain insurance plans limit their coverages to particular credentials. Please check with your insurance company for specific coverages on your plan.

  • We employ many different credentialed providers, including the following:
  • Licensed Clinical Social Workers
  • Licensed Professional Counselors
  • Certified Registered Nurse Practitioners
  • Psychologists and Psychiatrists
  • Credentialed Substance Abuse Counselors
  • Licensed Marital and Family Therapists

All copayments and deductibles are due at the time of service according to your health insurance plan’s allowable amounts. We require full payment at the time of service when a health insurance plan does not consider BayView “in-network.”

What payment methods are accepted?

BayView accepts cash, checks, Visa, MasterCard, Discover and American Express.

Patient Rights – BayView Professional AssociatesTop

When you are a patient at AltaPointe you have the right to:

  • Be treated with respect, dignity and privacy.
  • Be treated in a safe and humane place.
  • Know the facts about your care, which has been designed just for you.
  • Know the facts about your medicine.
  • Be told where to get help if you have pain or other medical problems.
  • Get help from others.
  • Give your written consent for treatment.

Facts about your care. You have the right to:

  • Be told what your illness is and what the doctor thinks is the best way to treat it.
  • Be told how long your treatment will last.
  • Be told the cost of your treatment and what part your insurance will pay, and if there are any limits on your treatment.
  • Be told the rules about behavior in the program.

Facts about your medicine. You have the right to:

  • Take medicine only if ordered by a doctor.
  • Be told about your medicine, including information about any side effects you may expect and how the medicine will help you.
  • Refuse to take any medicine, unless your care and treatment has been ordered by the court.

Making decisions about your care. You have the right to:

  • Have a treatment plan set up for your needs and to have it reviewed on a regular basis.
  • Help plan your treatment and have your family participate if you want.
  • Get your treatment in the place that is the least restrictive for you.
  • Refuse any treatment unless it has been ordered by a court.

 

Getting help from others. You have the right to:

  • Get a second opinion, at your expense.
  • File a complaint and get an answer to your complaint about services or treatment.
  • Talk to an attorney.
  • Have contact with the court system.
  • Talk to a pastor or minister and to worship in the faith of your choice.
  • Access protective services.
  • Pray if you want.
  • Get proper, healthy meals.
  • Have your personal belongings and clothing to wear.
  • Have visitors, to send or get mail and phone calls in private.
  • Not be put into isolation or restrained or put on drugs unless as a part of your treatment.
  • Refuse to do any work that would financially benefit AltaPointe Health Systems.
  • Get a free public education if you are of school age.
  • See a doctor or dentist and get the health care you need (at your own expense).
  • Formulate or have your Advanced Directive honored.

You have duties too. You should:

  • Respect other people.
  • Talk to our staff.
  • Not touch other people in the wrong way.
  • Not run away.
  • Not break things.
  • Take your medicine.
  • Follow the rules.
  • Join in activities.
  • Do your chores.
  • Not hurt other people or fight.

Contacts that can assist with questions about your rights

If you feel that any of your rights have been violated or if you want further information, you may contact the following:

Alabama Department of Mental Health Advocacy Office
(800) 367-0955

Alabama Department of Human Resources
(251) 450-1800

Alabama Disabilities Advocacy Program
(800) 826-1675

AltaPointe Health Systems Consumer Needs Department
(251) 450-4303

You may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about AltaPointe Health Systems either by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.

You may also call Elder Care at Alabama Department of Public Health in Montgomery/Division of Health Care Facilities to report a complaint and/or to ask questions about your Advance Directive at (800) 356-9596, Monday – Friday 8 a.m. to 5 p.m.